Director, Strategic Programs

Tapcheck • Plano, TX

4d

About The Position

Tapcheck is hiring its founding Director of Strategic Programs to lead initiatives central to the company’s next phase of growth. This high-visibility individual contributor role owns strategic initiatives from definition through results, partnering directly with the COO and executive team and coordinating teams across Product, Engineering, Partnerships, Marketing, Customer Success, and Operations. There is room to grow a team as the work expands. The role includes regular travel to Dallas for quarterly leadership sessions, the annual company gathering, and in-person working sessions.

The position leads 5 to 10 high-impact initiatives at a time, including partner launches, company-wide priorities, and new products. It defines intended outcomes and measures, establishes charters and plans, aligns teams, monitors adoption, and builds change management into launches. It also supports executive planning and prioritization, facilitates decision-focused meetings, communicates progress and risks, clarifies dependencies and decision rights, and establishes practical program frameworks, playbooks, and escalation paths.

The role may be remote or hybrid. Candidates based in the Dallas area work at the Plano, Texas headquarters Tuesday through Thursday each week. Remote candidates are ideally located in AL, AZ, CA, CO, DC, DE, FL, GA, ID, IL, LA, MA, MO, NC, NH, NJ, NV, NY, OR, OH, PA, RI, SC, TX, VA, WA, or WI. Tapcheck does not provide employment-based visa sponsorship; candidates must be authorized to work in the United States without current or future sponsorship.

Requirements

• 8 or more years of experience in program management, strategy and operations, transformation, or PMO roles, including at least 3 years leading complex, multi-team initiatives at the Director level or equivalent.
• Experience leading multiple concurrent programs across four or more functions, with accountability for business outcomes as well as timelines.
• Experience building program governance that teams use, including intake, stage gates, charters, decision rights, and escalation paths.
• Experience partnering directly with a CEO, COO, or executive team to turn strategy into executable priorities, including preparing and facilitating leadership planning sessions.
• Experience bridging business and technical teams on large technology or product initiatives and translating business needs into clear requirements.
• Ability to build trust with functional leaders and drive accountability across teams without direct authority.
• Experience leading change management alongside delivery and incorporating adoption into success measures.
• Ability to communicate program health and risk to executives in business terms, emphasizing key information without excessive updates.
• Experience working effectively in a remote environment and building relationships through regular in-person time.
• Must already have the right to work in the United States without needing employment-based visa sponsorship now or in the future.

Nice To Haves

• Experience in fintech, payments, payroll, HR tech, or SaaS, with an understanding of requirements in regulated, high-stakes environments.
• Experience leading launches with external partners or enterprise customers and balancing internal and external stakeholder interests.
• Experience sequencing cross-functional work within agile or sprint-based product and engineering teams.
• Experience helping a high-growth company transition from founder-led execution to repeatable execution at scale.
• Experience building a PMO or strategic programs function from the ground up.

Responsibilities

• Lead 5 to 10 high-impact cross-functional initiatives concurrently, including major partner launches, company-wide strategic priorities, and new product launches.
• Define each initiative’s problem, commitments, business outcomes, success measures, scope, timeline, and decision owners before work begins.
• Create initiative charters and overall plans, and align the plans of participating teams.
• Measure outcomes and adoption, incorporating change management into launches.
• Participate in quarterly and annual strategic planning with the executive team and translate priorities into programs with clear owners and milestones.
• Maintain a company-wide view of current and upcoming initiatives and lead prioritization conversations as opportunities emerge.
• Design and facilitate leadership and program meetings that produce clear decisions and next steps.
• Keep the COO and CEO informed about progress, risks, and decisions needed.
• Identify dependencies and handoffs early, establish clear roles and decision rights, and clarify team ownership.
• Bridge business and technical teams by translating business needs into clear requirements.
• Work with partnership and customer-facing leaders to deliver launches that strengthen key relationships.
• Design a practical program framework covering intake through launch and post-launch review.
• Create and improve repeatable playbooks for recurring work such as partner launches.
• Establish risk management and escalation paths to surface and resolve issues quickly.
• Balance structure and speed as the company grows.

Benefits

• Flexible PTO with no accrual caps.
• 10 paid holidays, including Christmas Eve and New Year’s Eve.
• Medical coverage through Blue Cross Blue Shield of Texas, with PPO and HDHP options; HSA-eligible plans include an employer contribution.
• Dental and vision coverage through MetLife.
• Flexible spending account (FSA).
• Basic life and accidental death and dismemberment (AD&D) coverage.
• Employee Assistance Program (EAP).
• 401(k) with a 100% match up to 3% of salary; eligible after 90 days.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed