Director, Strategic Programs & Solution Design

Sage • New York, NY

9h • Hybrid

About The Position

Sage is on a mission to improve care and quality of life for older adults, starting with those residing in senior living facilities. Falls are the leading cause of injury-related death among adults over 65. And yet, fall prevention and emergency response systems for older adults are archaic and ineffective. At Sage we've built a more modern way of understanding when older adults need help, including methods for residents to alert caregivers when in need of help, and corresponding software for caregivers to triage response. Our company mission is to create a product that our client counterparts love, and this role is a key part of that objective. Sage is a small, tight team of ambitious, multi-disciplinary entrepreneurs. We are a software-enabled, mission-driven company, and are focused only on the problems that are central to achieving that mission. At Sage, we work hard and fast but also know that to build a truly important company, we need to treat our work as a marathon, and not a sprint. The journey matters. We’re hiring a Director of Strategic Programs & Solution Design to help us scale our Skilled Nursing (SNF) business from early traction to repeatable growth. We are at an inflection point in our growth. The Skilled Nursing product is evolving rapidly, and we need a cross-functional leader who can turn real-world deployments into scalable ways to sell, deliver, and expand. This role sits at the intersection of Product, Sales, and Operations. You will partner closely with the GM to drive execution across our most important initiatives—working directly with clients and sales teams to design solutions, while building the systems, insights, and playbooks that enable the broader team to scale. This is a hands-on, high-ownership role for someone who is equally comfortable driving execution, engaging with customers, and shaping strategy.

Requirements

• 6–10 years of experience in business operations, strategy, consulting, or high-growth startups
• Track record of driving cross-functional initiatives tied to revenue growth, deployment, or expansion
• Experience working with enterprise or multi-site customers in complex environments
• Experience navigating a highly-regulated industry
• Strong analytical, financial, and communication skills
• Comfortable operating in client-facing settings and influencing senior stakeholders
• Ability to travel (~25% of the time)

Nice To Haves

• Experience in skilled nursing, post-acute care, or healthcare operations

Responsibilities

• Lead execution across pilots, enterprise rollouts, and high-priority initiatives
• Establish operating cadence to drive accountability, speed, and cross-functional alignment
• Track and deliver against key metrics including adoption, time-to-value, ROI, and customer satisfaction
• Identify and resolve risks to ensure successful deployments and strong customer outcomes
• Partner with Sales and enterprise clients to design, scope, and deliver solutions tailored to complex SNF, CCRC and healthcare environments
• Build playbooks, tools, and processes that enable Sales to win and Operations to deliver excellence
• Translate early wins into clear, repeatable models for implementation and expansion
• Partner with GTM teams to refine positioning, sales motion, and expansion strategy
• Reduce friction across the customer lifecycle—from initial sale through ongoing delivery and expansion
• Support high-stakes client and prospect meetings, shaping solution design, implementation approach, and ROI narrative
• Act as the voice of the customer, translating operational and clinical insight into product direction
• Partner closely with Product to shape roadmap, packaging, and positioning
• Identify gaps between product capabilities and market needs and drive solutions
• Ensure product evolution improves sellability, implementability, and measurable impact
• Develop dashboards and reporting that tie customer performance to revenue outcomes
• Translate data into clear, actionable insights for leadership and cross-functional teams
• Equip Sales and Customer teams with ROI narratives that support expansion
• Ensure real-time visibility into performance, risks, and growth opportunities

Benefits

• competitive base compensation
• stock options
• expected annual salary range for this role is $180,000 to $200,000 USD
• fully-paid health and dental insurance coverage for all of our employees
• vision insurance
• membership to premium primary and urgent care
• online medical health providers
• take as you need time off policy
• 7 paid holidays
• company wide winter break during the holidays
• office lunch
• fully stocked snack bar
• up to 2 remote days per week

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees