Director, Strategic Programs & Customer Engagement | Fully Remote US

HireVue Inc•Sandy, UT

12h•Remote

About The Position

Hirevue is seeking a Director, Strategic Programs & Customer Engagement, a senior cross-functional leader and strategic operator responsible for shaping and scaling HireVue’s highest-value customer, executive, and strategic partner engagement programs. This role serves as the architect and driving force of engagement strategy across the entire buyer journey, acting as the vital connective tissue across Brand, Field Marketing, Product Marketing, Sales, Customer Success, Strategic Alliances, and Executive Leadership. The goal is to build a unified, premium ecosystem that strengthens advocacy, drives long-term customer loyalty, and accelerates revenue pipeline.

Requirements

8+ years of experience leading strategic operations, program management, or high-growth B2B SaaS customer-facing functions.
At least 3+ years in a senior leadership or directorial capacity.
A proven history of successfully designing and scaling customer advisory boards, executive engagement programs, partner activations, or premium community-led initiatives (ideally within technical, enterprise, or regulated spaces).
Bachelor’s degree in Business, Marketing, Communications, or a related field.
Proficiency with CRM systems (Salesforce), automation tools (HubSpot), and project management frameworks.
Exceptional communication, storytelling, and synthesis skills, with a demonstrated ability to turn complex executive visions into practical, measurable, and highly polished market outcomes.

Nice To Haves

An MBA, PMP, or advanced CX strategy certifications are highly preferred.
A strong familiarity with AI-driven workflows and enterprise SaaS ecosystems is a major advantage.

Responsibilities

Own the vision, design, and end-to-end execution of HireVue’s crown-jewel engagement initiatives, including Horizon, Customer Advisory Boards (CABs), our Executive Sponsor Program, and high-impact partner activations.
Lead the strategic agenda, positioning, and delivery for Vue Days, localized customer immersion experiences, and elite virtual webinars.
Act as a senior liaison across the organization, seamlessly bridging self-starting teams and siloed departments into a cohesive, world-class experience for our highest-value customers and partners.
Partner directly with our Chief Evangelist and executive leadership to scale key strategic programs, including sophisticated customer segmentation and our "Human-in-the-Loop" service model.
Translate deep technical concepts—such as product roadmaps, Strategic Alliance integrations, and ethical AI developments—into compelling, clear content tailored for executive and partner audiences.
Establish and track key performance indicators (KPIs) focused on executive sentiment, partner velocity, program engagement, and direct influence on retention, renewal, and pipeline acceleration.
Identify operational bottlenecks, streamline strategic vendor management, and optimize budgets to allow enterprise and partner relationships to scale without losing personalization.