Director, Strategic Partnerships

Teladoc Health • Uniondale, NY

5d • $150,000 - $170,000 • Remote

About The Position

The Director, Strategic Partnerships leads the growth, retention, operational execution, and strategic expansion of Teladoc Health’s commercial partnerships across employer benefit consultants, national brokers, health plans, healthcare engagement organizations, and other strategic channel partners. The role develops and executes annual partner strategies; supports national partnership agreements; communicates pricing and performance terms; advances data-sharing processes; leads partner education; supports client retention; and identifies partner-influenced revenue opportunities.

The Director serves as a senior liaison to key partners and works across Sales, Product, Clinical, Marketing, Legal, Finance, Implementation, Reporting, Data Science, Client Success, and Health Plan teams. The position advances shared business priorities, partner satisfaction, internal alignment, and revenue and margin goals. It is expected to provide leadership within the Strategic Partnerships team through mentoring, coordinating matrixed workstreams, developing team standards, and leading cross-functional initiatives. Direct people management may be assigned based on business needs and organizational structure. The role requires 20% travel and is described as operating in a fast-paced, remote environment.

Requirements

• 9–12 or more years of direct industry experience in strategic partnerships, employer benefits, benefits consulting, broker relations, healthcare sales, account management, channel development, or a related commercial healthcare role.
• Bachelor’s degree required.
• Expert understanding of the employer healthcare benefits market, including consultants, brokers, health plans, employers, population health strategies, virtual care, chronic condition management, wellbeing, and digital health solutions.
• Expert Teladoc Health product knowledge and ability to train partners, educate internal teams, and clearly communicate differentiated product positioning.
• Proven ability to manage complex strategic relationships, develop annual partner strategies, lead business reviews, and drive measurable revenue growth, retention, and partner satisfaction.
• Executive presence and demonstrated ability to build credibility, influence senior leaders, facilitate alignment, and lead consultative discussions.
• Excellent written, verbal, presentation, public speaking, and storytelling skills, including ability to simplify complex concepts for varied audiences.
• Strategic selling skills, including identifying opportunities, shaping partner strategy, negotiating within company parameters, and driving action across a matrixed organization.
• Analytical and process-driven approach, including use of data, reporting, Salesforce, scorecards, partner feedback, pipeline trends, and market insights to inform recommendations.
• Demonstrated project ownership, change management, and process improvement skills in a dynamic, fast-paced environment.
• Ability to collaborate effectively with customers, partners, senior leaders, cross-functional colleagues, and matrixed teams.
• Strong internal networking skills and ability to act as an ambassador for Teladoc Health and the Strategic Partnerships team.
• Proficiency with Salesforce, Microsoft Office, Excel, PowerPoint, SharePoint, Highspot, and related business communication and enablement tools.
• Demonstrated emotional intelligence, active listening, empathy, coaching, feedback, organization, resourcefulness, innovation, and strategic vision.
• Commitment to ongoing industry knowledge and professional development.
• Ability to travel 20%.
• Must be currently authorized to work in the United States without needing employment visa sponsorship now or in the future; Teladoc Health will not sponsor or transfer work visas.

Nice To Haves

• Master’s degree in business, public health, healthcare administration, or a related field.
• Experience working directly with national consulting firms, regional brokers, health plans, or large employer clients.
• Experience commercializing healthcare, virtual care, chronic condition management, wellbeing, or digital health solutions.
• Experience developing partner strategy, executive briefings, consultant education, market feedback recaps, or partner-specific sales enablement materials.
• Experience in a remote, matrixed, high-growth, or technology-enabled healthcare environment.

Responsibilities

• Lead and grow strategic relationships with employee benefit consultants and national brokers.
• Develop and maintain annual partner strategies, operating calendars, forecasts, account maps, executive engagement plans, business reviews, and stewardship meetings.
• Support national partnership agreements, including pricing, referral fees, performance guarantees, preferred terms, contract review, renewals, and execution with Legal, Finance, Sales, and leadership.
• Establish and improve partner data-sharing processes, including warehouse requirements, presentations, and coordination with data, reporting, privacy, and operations teams.
• Maintain and communicate national partnership terms, including referral fee eligibility, data-sharing terms, performance guarantees, preferred pricing, partner matrix updates, and pricing revisions.
• Build relationships across partner executive, regional, clinical, pharmacy, wellbeing, digital health, population health, analytics, account management, and local market teams.
• Lead partner engagement through in-person events, consultant education, sales enablement sessions, webinars, and client or prospect seminars.
• Partner with Sales, Client Success, Health Plan owners, and other commercial leaders on new business, renewals, expansions, RFP/RFI responses, prospect huddles, and partner-influenced pipeline.
• Support client retention and account resolution with benefit consultant involvement, including keep meetings, escalations, and follow-through with internal owners.
• Drive revenue growth, margin performance, and partner satisfaction within company budget, pricing, contract, and compliance parameters.
• Translate partner priorities, market feedback, consultant insights, competitive intelligence, and win/loss learnings into strategies for sales enablement, product positioning, commercialization, and market development.
• Use reporting, analytics, Salesforce, scorecards, partner feedback, pipeline data, and book-of-business insights to assess performance, maintain data accuracy, and make recommendations.
• Maintain Salesforce, SharePoint, Highspot, partner overviews, event tracking, partner communications, and Strategic Partnerships book-of-business resources.
• Educate internal teams on benefit consultant partnerships, partner programs, market positioning, partnership requirements, and best practices.
• Contribute to team standards, operating processes, internal communications, project ownership, cross-functional workstreams, and internal marketing of the Strategic Partnerships function.
• Represent Teladoc Health in strategic partner meetings, national conferences, marketing events, industry forums, consultant education sessions, and executive discussions.
• Maintain expert knowledge of Teladoc Health products, employer benefits, healthcare purchasing, virtual care, chronic condition management, wellbeing, health plan dynamics, competition, and relevant market trends.
• Mentor associates or account executives, coordinate matrixed workstreams, contribute team best practices, lead cross-functional initiatives, develop team standards and processes, and represent Strategic Partnerships in senior forums.
• Directly manage associate-level team members or other direct reports if required by business needs and organizational structure.

Benefits

• Performance bonus, subject to eligibility requirements.
• Benefits program, subject to eligibility requirements, with programs tailored to employees and their families.
• Flexible Vacation Policy; time off must be approved by the manager.
• 80 hours of Paid Sick, Safe, and Caregiver Leave annually for full-time positions.

What This Job Offers

• Job Type: Full-time
• Career Level: Director