Director, Strategic Partnerships

Warner Music Group

19h•Hybrid

About The Position

At Warner Music Group (WMG), we are a global collective of music makers, music lovers, tech innovators, inspired entrepreneurs, game-changing creatives, and passionate team members. We are guided by three core values: Curiosity, Collaboration, and Commitment. WMG is committed to creating a work environment that actively values, appreciates, and respects everyone, encouraging applications from people with diverse backgrounds and experiences. Warner Music’s Global Business Services (GBS) is the home to finance operations, legal, and administrative functions that provide critical support and best-in-class services to our global finance labels and affiliates. Each regional center embodies the collaborative and creative spirit that stems from the company’s deep history in nurturing entrepreneurial thinking and artist-focused innovation, enabling employees to develop a wide range of skills through cross-function collaboration and development opportunities.

Requirements

Bachelor’s Degree in Business, Finance, Operations Management, or a related field.
10+ years of experience in project management, specifically focused on functional migrations, shared services, or GBS transitions, including large-scale Business Process Outsourcing (BPO) management.
Proven track record of leading end-to-end functional migrations and M&A integrations within a complex, global matrix environment.
Experience with influencing stakeholders across different time zones and cultures without direct authority.
Proven track record of resilience in "high-velocity" environments where you find a way to move the ball forward despite shifting priorities or internal roadblocks.
Experience managing multi-dimensional workflows and multiple projects, and ability to effectively communicate priorities to executive audiences.
Experience onboarding newly acquired entities or business units into a global service model.

Nice To Haves

MBA or an advanced degree in a strategic or analytical discipline.
PMP, PRINCE2, or equivalent Project Management certification.
Lean Six Sigma Green or Black Belt.
Hands-on experience with Pega, S/4HANA, or ServiceNow.
Experience in a shared services environment.
Music industry experience a plus.

Responsibilities

Manage internal and external project managers, fostering a culture of strategic collaboration, high performance, and operational excellence.
Develop and lead all aspects of the global intake framework, serving as the strategic entry for transitioning workflows, business functions, and corporate mergers into the GBS ecosystem.
Act as the lead for Mergers & Acquisitions within the shared operations function, evaluating the back-office landscape of acquired entities and developing a roadmap for integrating their operations into the centralized services model.
Lead the end-to-end lifecycle of organizational transitions, ensuring functional migrations from regional divisions and associated companies are completed timely and within budget while minimizing impact on business continuity.
Act in a senior strategic advisory role to regional leadership and functional heads, navigating complex organizational structures to secure alignment, advocacy, and formal approvals for global transition initiatives.
Manage high-stakes relationships with third-party service providers and outsourcing partners, ensuring external delivery models meet WMG’s rigorous standards for quality, scalability, and cost-efficiency.
Establish and monitor important metrics and Service Level Agreements (SLAs) to ensure partners meet WMG’s internal standards.
Present transition roadmaps and arguments to global governance committees, managing priorities and goals in alignment with WMG’s overarching strategic vision.
Ensure all partnership models and work migrations adhere to corporate governance standards, including strict oversight of internal controls, resource allocation, and budgetary parameters.
Manage the project lifecycle, including scoping, knowledge transfer, "shadowing," and stabilized go-live phases.
Provide post-transition analysis and performance management, establishing KPIs to measure the success of integrations and the ongoing health of global partnerships.
Collaborate with HR, CI, Reporting, Automation, and Tech leads to ensure new workstreams are supported by the necessary talent, optimized processes, and technological infrastructure from day one.