Director, Strategic Accounts - East
About The Position
We’re looking for a Strategic Account Executive that thrives in a highly autonomous environment. You’re product-minded, scrappy, and comfortable building your pipeline with some of the largest brands in the world. We have strong engineers on the team and the ability to aggressively support potential sales with customizations to close the deal. In this role, you will Develop a strategy to break into and close key strategic logos for Decagon Develop deep, trusted relationships with key stakeholders at all levels of the customer organization (comfortable speaking to CX leaders, Product Leaders, and Operations Leaders) Understand the customer's business, challenges, and strategic priorities to uncover new opportunities for expansion Collaborate with internal teams (founders, deployment strategists, engineering, etc.) to deliver tailored solutions Forecast and accurately report on pipeline and revenue Develop and execute account plans to execute strategic deals Provide feedback and insights to product and leadership teams to influence the company's roadmap Maintain expert-level knowledge of the company's products, services, and industry trends Expect moderate travel.
Requirements
- 7+ years of experience in strategic or enterprise sales
- Proven track record of growing revenue and expanding business with large, complex accounts
- Excellent communication, presentation, and negotiation skills
- Strong business acumen and ability to speak the language of the C-suite
- Consultative selling approach with a focus on value-based solutions
- Ability to manage multiple stakeholders and cross-functional initiatives
- Bachelor's degree or equivalent work experience
Nice To Haves
- Previous experience selling AI or customer support/experience software
Responsibilities
- Develop a strategy to break into and close key strategic logos for Decagon
- Develop deep, trusted relationships with key stakeholders at all levels of the customer organization (comfortable speaking to CX leaders, Product Leaders, and Operations Leaders)
- Understand the customer's business, challenges, and strategic priorities to uncover new opportunities for expansion
- Collaborate with internal teams (founders, deployment strategists, engineering, etc.) to deliver tailored solutions
- Forecast and accurately report on pipeline and revenue
- Develop and execute account plans to execute strategic deals
- Provide feedback and insights to product and leadership teams to influence the company's roadmap
- Maintain expert-level knowledge of the company's products, services, and industry trends
- Expect moderate travel.
Benefits
- Medical, dental, and vision benefits
- Take what you need vacation policy
- Daily lunches, dinners and snacks in the office to keep you at your best
- OTE $320,000 - $360,000k + Offers Equity
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What This Job Offers
Job Type
Full-time
Career Level
Director
