(USA) Director, Strategic Account Management

Walmart•Bentonville, AR

1d•Onsite

About The Position

The (USA) Director, Strategic Account Management provides leadership in developing and executing business strategies that align with organizational objectives and customer needs. This role drives revenue forecasting, operational efficiency, and continuous improvement while fostering strong partnerships across internal and external stakeholders. The director oversees talent development, promotes ethical standards, and ensures compliance with company policies. By leveraging data insights and market trends, this position advances strategic account planning and negotiation excellence to deliver measurable business value and enhance customer experiences in a dynamic, results-oriented environment. About the team: The Strategic Account Management team builds strong partnerships between Supplier and Merchandising teams to optimize the use of Customer First Data Powered by Scintilla. This team drives strategic decisions through stakeholder engagement, data modeling, and relationship management. Members collaborate to identify opportunities, develop business cases, and support account planning and forecasting. Emphasizing clear communication, negotiation, and continuous improvement, the team delivers measurable results aligned with business goals. By leveraging insights and maintaining operational standards, the team plays a vital role in enhancing customer and business outcomes while upholding company values.

Requirements

Proven expertise in strategic account planning, revenue forecasting, and sales forecasting techniques.
Strong decision-making skills supported by data analysis and business acumen.
Experience leading complex negotiations and developing effective negotiation strategies.
Ability to build and maintain collaborative relationships with internal and external stakeholders.
Demonstrated success in developing and executing business strategies aligned with organizational goals.
Knowledge of SaaS, new product development, and customer success management.
Skilled in coaching, mentoring, and talent development to build high-performing teams.
Commitment to integrity, ethical standards, and fostering a culture of continuous improvement.
Bachelor's degree in engineering, information technology, business, marketing and sales, healthcare, or related area and 5 years' experience in business management, marketing and sales, healthcare, omni channel merchandising, or related area.
OR 7 years' experience in business management, marketing and sales, healthcare, omni channel merchandising, or related area.
3 years' experience in a leadership role in the healthcare sector.

Nice To Haves

6 years' experience in sales.
Leading cross-functional teams
Master's degree in business, marketing and sales, healthcare, or related area.

Responsibilities

Develop and implement strategic account plans aligned with business objectives and customer needs.
Analyze costs, forecasts, and market trends to inform revenue forecasting and business planning.
Lead cross-functional teams to drive new product development and enhance customer success management.
Build and maintain strong partnerships with key stakeholders to maximize business growth and customer satisfaction.
Oversee operational processes, measure outcomes, and identify opportunities for continuous improvement.
Coach and mentor team members to develop talent and support succession planning.
Drive negotiation strategies to secure favorable agreements and long-term relationships.

Benefits

Competitive pay
Performance-based bonus awards
Medical coverage
Vision coverage
Dental coverage
401(k)
Stock purchase
Company-paid life insurance
PTO (including sick leave)
Parental leave
Family care leave
Bereavement leave
Jury duty leave
Voting leave
Short-term disability
Long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
Live Better U (Walmart-paid education benefit program for full-time and part-time associates)