Strategic Account Director

Steel Craft•Hartford, WI

4d•Onsite

About The Position

The Strategic Account Director is responsible for overseeing and managing the company's most critical and high-value accounts. This role involves leading a team to develop and execute account strategies that align with the client’s goals while ensuring the overall success and satisfaction of the account. The Strategic Account Manager will serve as the primary liaison between the client and the organization, ensuring long-term partnership growth, profitability, and the achievement of both client and company objectives.

Requirements

Bachelor's degree in Business Administration, Marketing or a related field.
Minimum of 10+ years experience in account management, sales or business development, ideally with experience managing strategic or high-value accounts
Strong leadership skills with experience managing and developing team.
Expertise in managing complex contracts and delivering customer-centric solutions
Strong negotiation skills, with a proven track record of managing large accounts and closing deals
Excellent interpersonal, communication and presentation skills
Ability to think strategically and understand complex business needs.
Experience in consultative selling and developing tailored solutions for clients.
Proficiency in ERP/MRP systems (Epicor preferred), CRM software and Microsoft Office (Excel, Word, PowerPoint).
Knowledge of the industry and competitive landscape
Strong ability to identify and pursue business opportunities
Ability to analyze market trends and translate them into actionable strategies
Ability to work independently and as part of a team
Ability to work under pressure and adapt to changing priorities.

Responsibilities

Lead and develop account strategies for key strategic accounts, ensuring alignment with both client goals and company objectives.
Create and implement comprehensive plans that drive account growth, retention, and profitability.
Manage and mentor a team of account managers or executives, providing guidance, support, and direction to help them achieve targets and deliver superior client service.
Build and maintain strong, trusted relationships with senior-level executives at strategic accounts.
Ensure open communication channels and act as the client's advocate within the company.
Identify and pursue opportunities for account expansion through cross-selling, upselling, and identifying new business opportunities within existing accounts.
Work to achieve aggressive revenue targets while maintaining high levels of customer satisfaction.
Lead contract renewals and negotiations with key accounts, ensuring mutually beneficial agreements.
Maintain an understanding of client business needs to support the renewal process and negotiate favorable terms for both parties.
Track key account metrics and KPIs, regularly reporting on the health and performance of accounts.
Analyze account performance to develop strategies for improvement and growth.
Address client issues and concerns swiftly, ensuring prompt resolution and customer satisfaction.
Manage any escalated challenges in a professional and solutions-oriented manner.
Collaborate with internal teams (e.g., marketing, product, customer service) to ensure that all client needs are met, and that internal processes align with client requirements.
Stay up-to-date on industry trends, client-specific needs, and competitive activities.
Use this knowledge to provide strategic insights and inform decision-making within the organization.
Act as the primary advocate for clients, ensuring that their needs and expectations are communicated effectively to internal teams, and that solutions are aligned with their business objectives.
Other Duties as Assigned: This job description is not intended to be all-inclusive. The employee may be required to perform other related duties as assigned to meet the ongoing needs of the organization. Responsibilities and tasks may be modified, extended, or adjusted to reflect business needs or management requests.