Director, Store Operations

La Senza•Columbus, OH

About The Position

The Director, Store Operations will lead retail operations in North America, overseeing core operational functions and directly managing asset protection, budgets, communications, field execution, procurement, store sales growth and profitability, talent development, and workforce management. This is a hands-on role combining strategy and execution, including building scalable processes and managing tactical deliverables, change management, and day-to-day operations. The position develops multi-year operational strategies, manages budgets and expenses, improves policies and processes, and leads field communications and execution. It oversees store performance, asset protection, omnichannel capabilities, technology, operational reporting, and workforce alignment. The Director also develops training, onboarding, selling, and product-knowledge programs, supports talent management and succession planning, and serves as a liaison between the field and home-office functions.

Requirements

Bachelor’s degree in business, Retail Management, Finance, or a related field.
10+ years of progressive operational experience, including field leadership.
Strong experience leading large cross-functional teams.
Strong retail financial acumen and budget management experience.
Demonstrated ability to operate independently in a lean environment and collaboratively as part of a team.
Ability to influence across all levels of the business.
Strong organizational skills and attention to detail.
Excellent written and verbal communication skills.
High level of integrity and discretion.

Nice To Haves

Experience supporting retail, multi-location, or customer-facing businesses.

Responsibilities

Develop multi-year strategies and implementation plans to achieve business objectives and financial KPIs.
Manage budgets and expenses, including store labor, procurement, and store occupancy.
Develop, implement, and continuously improve operational policies, processes, and procedures.
Lead communications, field execution, and workforce management.
Lead execution of markdowns, transfers, seasonal sales, and physical inventory.
Create a Center of Excellence through elevated store commitment and execution.
Oversee asset protection, store shrink results, restitution, and investigation processes.
Improve store reporting and KPI dashboards to align with performance management goals.
Oversee omnichannel capabilities, performance metrics, processes, and reporting.
Maintain field alignment, tier groups, and sales-volume bands by store and district.
Manage store technology, including innovation, pilots, implementations, and decommissioning.
Maintain operational records, reporting, and data in an operational repository.
Draft and execute internal communications, events, and materials.
Partner with Marketing to communicate in-store campaigns and promotions.
Develop communications using infographics and pictographs for efficiency and comprehension.
Calendarize and plan store workload.
Administer the communications platform and repository of communications and documentation.
Act as a field advocate and champion accountability, performance, and continuous improvement.
Develop a two-way feedback loop between the home office and the field.
Serve as liaison for E-commerce, Finance, Marketing, Planning & Allocation, Technology, and Visual.
Create ongoing development and training materials for District Manager and store roles focused on sales performance, operational excellence, and brand standards.
Implement development programs linked to leadership pipelines and succession planning.
Develop an onboarding roadmap and digitize field training materials.
Create selling and product-knowledge programs to support consistent customer experiences and sales growth.
Support HR in developing and implementing talent management processes and materials.