Market Director, Store Operations

Genuine Parts Company•Norcross, DC

About The Position

The Market Director, Store Operations oversees the operational performance of multiple store locations within an assigned market. Reporting to the Divisional Vice President of Store Operations, this leader ensures operational excellence, compliance, and efficiency while fostering a customer-centric culture. The role partners with store managers and their teams to achieve organizational goals, enhance profitability, and provide an exceptional customer experience in support of sales and profit targets. The Market Director leads and develops store managers, analyzes market and store performance, and implements strategies to improve operations, service, and financial results. The position collaborates with sales leadership and cross-functional teams, oversees inventory processes, and regularly visits stores to assess standards, coach teams, and provide feedback. It also supports employee engagement and keeps informed about market and industry developments. Work takes place in offices, retail stores, and customer-site environments. Local and air travel may account for 50%–75% of the time. The role involves frequent standing and walking, sometimes in unairconditioned facilities, and exposure to vibrations, dust, and moderate-to-low noise. The position requires the ability to lift 25 pounds at times, specified visual abilities, regular use of hands and fingers, and tasks such as pushing, reaching, climbing, and stooping.

Requirements

Bachelor’s degree in Business Administration, Operations Management, or a related field.
Proven ability to analyze data, develop strategies, and deliver results in a fast-paced environment.
Ability to ensure consistent execution of operational standards to maximize store performance and efficiency.
Ability to cultivate a high-performing workforce through coaching, development, and effective team leadership.
Focus on initiatives that enhance the in-store customer experience and drive satisfaction.
Ability to manage budgets and operational metrics to achieve profitability and sustain growth.
Proficiency in operational tools, inventory management systems, and reporting software.
Ability to communicate effectively and proactively, motivating and inspiring others.
Ability to focus on outcomes, deliver results, and center decisions on customer success.
Ability to make balanced decisions and think strategically.
Ability to provide inclusive leadership, attract and develop talent, provide ongoing feedback, and build trust across the organization.
Ability to lift 25 pounds at times and perform the physical tasks described in the working environment.
Ability to travel locally and by air up to 50%–75% of the time.

Nice To Haves

Seven or more years of progressive leadership experience in retail store operations, including multi-unit management experience.
Embodies the values of serve, perform, influence, respect, innovate, and team.

Responsibilities

Lead, mentor, and develop store managers to drive operational excellence and continuous improvement across locations.
Monitor compliance with operational policies, safety standards, and company procedures.
Analyze market profit and loss statements and inventory reports; identify and implement strategies to improve operational performance and keep management informed of issues, progress, and results.
Partner with sales leadership to identify and deploy strategies and tools that improve store efficiency and service levels and support financial objectives and quotas.
Evaluate market and store business results to ensure strategic objectives are delivered within budget timelines.
Produce accurate and timely financial reports and projections for the market.
Analyze operational metrics and implement strategies to improve efficiency, reduce costs, and increase profitability.
Collaborate with cross-functional teams to align operational initiatives with business objectives.
Work cross-functionally with the Sales Market Director to deliver key sales initiatives.
Oversee inventory management processes to minimize shrinkage and optimize stock levels.
Conduct regular store visits to assess operations, ensure adherence to store standards, train and coach teams, and provide actionable feedback to leadership teams.
Champion employee engagement initiatives to build a positive work environment and improve retention.
Stay informed about market trends, competitor strategies, and industry advancements.