Market Director, Store Operations

Genuine Parts Company•Norcross, GA

About The Position

The Market Director, Store Operations oversees the operational performance of multiple store locations within an assigned market. Reporting to the Divisional Vice President of Store Operations, this leader ensures operational excellence, compliance, and efficiency while fostering a customer-centric culture. The Market Director partners with store managers and their teams to achieve organizational goals, enhance profitability, and provide an exceptional customer experience while meeting sales and profit targets. The position leads and develops store managers, monitors operational standards, analyzes financial and operational results, and works with sales leadership and cross-functional teams to improve store efficiency and service levels. It also oversees inventory processes, conducts store visits, supports employee engagement, and stays informed about market and industry developments. Work takes place in offices, retail stores, and customer-site environments. The role includes frequent standing and walking in unairconditioned facilities and retail stores, exposure to vibration, dust, and moderate-to-low noise, and local and air travel for up to 50%–75% of the time.

Requirements

Bachelor’s degree in Business Administration, Operations Management, or a related field.
Proven ability to analyze data, develop strategies, and deliver results in a fast-paced environment.
Ability to ensure consistent execution of operational standards to maximize store performance and efficiency.
Ability to develop a high-performing workforce through coaching, development, and effective team leadership.
Focus on initiatives that enhance the in-store customer experience and drive satisfaction.
Ability to manage budgets and operational metrics to achieve profitability and sustain growth.
Proficiency in operational tools, inventory management systems, and reporting software.
Ability to lift 25 pounds at times.
Ability to use hands and fingers regularly and to handle or feel objects.
Ability to perform physical tasks including pushing, reaching, climbing, and stooping.
Specific vision abilities include close, distance, color, peripheral, and depth vision, and the ability to adjust focus.
Ability to travel locally and by air for up to 50%–75% of the time.

Nice To Haves

7+ years of progressive leadership experience in retail store operations, including multi-unit management experience.
Embodies the values of serve, perform, influence, respect, innovate, and team.
Communicates effectively by motivating and inspiring others through clear, proactive communication.
Delivers results and customer success by focusing on outcomes and making the customer central to decisions.
Makes balanced decisions and thinks strategically as a forward thinker.
Develops high-performing teams through inclusive leadership, attracting and developing talent, providing ongoing feedback, and building trust across the organization.

Responsibilities

Lead, mentor, and develop store managers to drive operational excellence and continuous improvement across locations.
Monitor and ensure compliance with operational policies, safety standards, and company procedures.
Analyze market profit-and-loss statements and inventory reports, identify and implement strategies to improve operational performance, and keep management informed about issues, progress, and results.
Partner with sales leadership to identify and deploy strategies and tools that improve store efficiency and service levels and achieve or exceed district financial objectives and quotas.
Evaluate market and store results to ensure strategic objectives are delivered within budget timelines, and produce accurate, timely financial reports and projections for the market.
Analyze operational metrics and implement strategies to improve efficiency, reduce costs, and drive profitability.
Collaborate with cross-functional teams to align operational initiatives with business objectives.
Work cross-functionally with the Sales Market Director to deliver key sales initiatives.
Oversee inventory management processes to minimize shrinkage and optimize stock levels.
Conduct regular store visits to assess operations, ensure adherence to store standards, train and coach teams, and provide actionable feedback to leadership teams.
Champion employee engagement initiatives to build a positive work environment and drive retention.
Stay informed about market trends, competitor strategies, and industry advancements.