Director - Market Operations

Edward Jones

7d•Hybrid

About The Position

The Market Operations (MO) team partners with the firm's Market Leaders to drive strategic alignment, empower execution, and ensure the successful realization of Market Business Plans. Through cross-functional collaboration and strategic insights, MO enables market teams to unlock growth, deliver value, and achieve operational excellence. The MO team serves Market Leaders by acting as the bridge within Market & Practice Solutions and other stakeholders in the Home Office that support market and practice optimization. The Director leads and develops a team of Market Operating Managers, empowering them to serve as trusted advisors to field leaders and key connectors across the organization. The Director is also responsible for defining, evolving, and optimizing the MO function to ensure effective stakeholder partnerships, consistent execution, clear accountability, and maximum value creation for the field and the firm.

Requirements

Bachelor’s degree required
A minimum of 7 years of work experience, 3 of which must be in a leadership role
Strong knowledge of the financial services industry and related business practices and processes
Broad knowledge of, and proven ability to collaborate across, key functional areas to achieve business objectives, including field leadership, practice strategy and management, client and practice support and solutions, service delivery, operations, technology, risk management, and compliance
Working knowledge of technology, systems, and digital tools relevant to financial services industry with the ability to leverage technology to improve efficiency, effectiveness, and stakeholder outcomes
Experience leveraging business, analytical, and systems-thinking skills to solve complex challenges, navigate ambiguity, and improve organizational effectiveness
Experience influencing and aligning senior stakeholders, communicating with executive audiences, and driving results without direct authority
Experience evaluating the impact of evolving industry standards on branch support and business operations

Nice To Haves

MBA or other relevant master's degree
Series 7 license preferred
Financial services industry experience supporting field-facing organizations, market leaders, or business planning initiatives
Experience building or scaling enterprise capabilities, governance frameworks, and operating standards to improve stakeholder experience, operational efficiency, and business outcomes

Responsibilities

Lead, develop, and inspire a team of highly skilled and tenured professionals, creating an environment that leverages their expertise while advancing team performance, engagement, and business impact
Partner with Market Leaders, Home Office leaders, and cross-functional stakeholders to align priorities, remove barriers, and accelerate achievement of market and enterprise objectives
Drive strategic and executional alignment across organizations by influencing decisions, building consensus, and navigating complex business challenges that require collaboration across multiple functions
Champion continuous improvement by identifying opportunities to simplify processes, improve operating effectiveness, enhance stakeholder experiences, and drive scalable solutions across the organization
Represent Market Operations with senior leaders across the firm, communicating business insights, recommendations, risks, and progress while leading organizational change and driving accountability for results