Director, Staff Operations (Middle Market)

Nationwide Mutual Insurance•Des Moines, IA

9d•Onsite

About The Position

If you’re passionate about helping people protect what matters most to them at a Fortune 100 company with nearly $70 billion in annual sales, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care. This Staff Operations Director will support the Middle Market Custom Solutions and Middle Market Sales and Distribution business units. The role will partner with business leaders and cross-functional teams to advance strategic priorities, improve processes, and support effective execution across the organization. Success in this role requires the ability to manage multiple projects, translate business needs into actionable plans, and communicate insights and recommendations to senior leadership. This role functions in a “chief of staff” capacity and is accountable to ensure key results are completed correctly and on time. As a Staff Operations Director, you'll lead multiple staff administrative operational functions within a major business unit, subsidiary or similar operation. This includes developing program management policies, standards and methods and performing program and project analysis.

Requirements

Knowledge of Middle Market underwriting and commercial insurance operations
Experience leading projects, improving processes, and coordinating work across multiple stakeholders
The ability to create clear, executive-ready presentations and deliver them effectively
Strong written and verbal communication skills, including confidence presenting to senior leaders
Experience working with business systems and data to develop meaningful reports and insights
Strong organization, judgment, collaboration, and problem-solving skills
Undergraduate studies in business, accounting and finance preferred.
Typically, ten or more years of demonstrated experience in business management with emphasis on financial analysis, project management and leadership.
At least five years of management experience required.
In-depth knowledge of business unit products services organizational structure and critical initiatives.
Working knowledge of insurance or financial services operations including technology, financial analysis, and quality/training initiatives preferred.
Demonstrated decision-making skills, including the ability to recognize, analyze and improve operational and financial performance.
Strong verbal and written communications skills for internal/external contacts, negotiations and presentations.
Regularly and consistently demonstrates Nationwide Values.

Nice To Haves

Can work with little direction, keep strategic imperatives in mind, pivot and adapt to changing priorities and projects.

Responsibilities

Establishes and maintains processes to ensure alignment of business initiatives and business results.
Facilitates the definition, maintenance and improvements of processes to provide cost-effective stewardship of assets and results.
Directs the financial management, project/resources budgeting and resource planning processes for the business unit, product or functional assignments.
Provides executive level reporting and analysis.
Manages additional support services such as facilities, communications, licensing, reporting, accounting, office services, etc.
Adheres to operational standards and methods, analyzes problem situations and acquires data.
Serves as key member of business unit leadership team.
Serves as primary liaison to other operations/business units for affected operations and/or products.
Manages associates, including performance management, salary planning and administration, training and development, workflow and organizational planning, hiring and placement and disciplinary actions.
Serves as a leadership development role based on office needs and individual career path development plans.
May perform other responsibilities as assigned.