Director, Store Operations

La Senza • Columbus, OH

2d • $150,000 - $175,000

About The Position

The Director, Store Operations will serve as the Operations leader for retail in North America, overseeing core operational functions and directly managing asset protection, budgets, communications, field execution, procurement, store sales growth and profitability, talent development, and workforce management. This hands-on role combines strategy and execution, including building scalable processes and managing tactical deliverables, change management, and day-to-day operations.

Requirements

• Bachelor’s degree in business, Retail Management, Finance, or a related field.
• 10+ years of progressive operational experience, including field leadership.
• Strong experience leading large cross-functional teams.
• Strong retail financial acumen and budget management experience.
• Ability to operate independently in a lean environment and collaboratively as part of a team.
• Ability to influence across all levels of the business.
• Strong organizational skills and attention to detail.
• Excellent written and verbal communication skills.
• High level of integrity and discretion.

Nice To Haves

• Experience supporting retail, multi-location, or customer-facing businesses.

Responsibilities

• Develop a multi-year strategy and implementation plan to achieve business objectives and financial KPIs.
• Manage budgets and expenses, including store labor, procurement, and store occupancy.
• Develop, implement, and continuously improve operations policies, processes, and procedures.
• Lead operations functions, including communications, field execution, and workforce management.
• Lead execution of markdowns, transfers, seasonal sales, and physical inventory.
• Create a Center of Excellence through elevated store commitment and execution.
• Oversee asset protection, store shrink results, restitution, and investigation processes.
• Evolve store reporting and KPI dashboards to align with performance management goals.
• Oversee omnichannel capability, performance metrics, processes, and reporting.
• Maintain field alignment, tier groups, and sales-volume bands by store and district.
• Manage store technology, including innovation, pilots, implementations, and decommissioning.
• Create and maintain operations records, reporting, and data in an operational repository.
• Manage, draft, and execute internal communications, events, and materials.
• Partner with Marketing to communicate in-store campaigns and promotions.
• Develop communications using infographics and pictographs for efficiency and quick comprehension.
• Calendarize and plan store workload.
• Administer the communications platform and repository of communications and documentation.
• Act as the field advocate and champion accountability, performance, and continuous improvement.
• Develop a two-way feedback loop between the home office and the field.
• Serve as liaison for Ecom, Finance, Marketing, Planning & Allocation, Technology, and Visual.
• Create ongoing development and training materials for District Manager and Store roles focused on sales performance, operational excellence, and brand standards.
• Implement development programs linked to leadership pipelines and succession planning.
• Develop an onboarding roadmap and digitize field training materials.
• Create selling and product knowledge programs to support consistent customer experiences and sales growth.
• Support HR in developing and implementing talent management processes and materials.

Benefits

• Comprehensive benefits package including medical, dental, and vision coverage and a 401(k).
• HSA options.
• Life insurance.
• Disability coverage.
• Employee discount programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Director