Director, Solution Development & Architecture
About The Position
The Director, Solution Development & Architecture serves as Sandy Hook Promise’s lead Salesforce strategist and architect, responsible for the vision, governance, and long-term health of its multi-org Salesforce ecosystem. Reporting to the Vice President, Technology, the role owns solution architecture, platform standards, data strategy, and roadmap planning to ensure Salesforce scales in support of the organization’s mission and growth. The Director works with Business Development, Partner Success, the Crisis Center, Development, Grants, Policy, and Marketing to translate business needs into scalable solutions with measurable value. The role leads internal Salesforce resources and external development partners, modernizes the platform, governs integrations including those with EveryAction (Bonterra), and ensures technology investments support organizational priorities and user needs. The position is remote within the U.S., with less than 10% travel as needed. A one-page work sample describing three Salesforce projects is required; finalists also complete a brief skills exercise and discuss their approach during an interview.
Requirements
- 8+ years of Salesforce experience, including several years leading solution architecture, platform strategy, and enterprise-scale implementations.
- Deep expertise in Salesforce architecture, data modeling, security, automation, integrations, release management, and governance across complex environments.
- Strong business analysis and stakeholder management skills, including translating business needs into technical solutions and communicating effectively with technical and nontechnical audiences.
- Experience leading and developing high-performing Salesforce teams while managing external consulting and managed-service partners.
- Experience modernizing Salesforce environments, reducing technical debt, and supporting nonprofit CRM strategies, including NPSP and/or Nonprofit Cloud.
- Salesforce Certified Administrator certification.
- Salesforce Platform App Builder certification.
- Commitment to SHP’s mission and values.
- Submit a one-page summary of three Salesforce projects where the applicant served as lead or played a significant role, describing the business need or opportunity, role and contributions, solution, outcome and impact, and audience or users served. At least one example must cover an inherited Salesforce environment, improvements prioritized, and changes intentionally left alone. Confidential or proprietary information must be removed.
- Finalists must complete a brief skills exercise and discuss their approach and decision-making process in an interview.
- Applicants must be based in the U.S.
Nice To Haves
- Architect-track Salesforce certifications or demonstrated progress toward them.
Responsibilities
- Own the architecture, governance, security, and design integrity of SHP’s Salesforce ecosystem.
- Establish standards for data management, automation, integrations, release management, and platform security.
- Advise cross-functional teams and translate business goals into scalable Salesforce solutions; gather requirements, guide solution design, build stakeholder relationships, and explain technical concepts to nontechnical audiences.
- Assess Salesforce across Programs and Development, identify technical debt and operational inefficiencies, and develop a prioritized modernization roadmap.
- Improve platform health, streamline automation, strengthen data quality, reduce maintenance burden, and evaluate the transition strategy from Nonprofit Success Pack (NPSP) to Nonprofit Cloud.
- Run a cross-team intake and prioritization process, rank requests by business value and effort, define success metrics, and demonstrate return on investment and mission value to leadership.
- Lead, mentor, and develop the internal Salesforce team of administrators, developers, and analysts, and lead the Salesforce Center of Excellence.
- Set team standards, review work, require documentation and cross-training, and drive adoption through training and change management; lead through the team’s output rather than serving as the primary builder.
- Direct certified Salesforce development and managed-service partners, scope and manage engagements, lead build-versus-buy decisions, use ticket trends to reduce recurring issues, and require documentation and knowledge transfer.
- Partner with Marketing and Development to design data sharing between Salesforce and EveryAction (Bonterra), determine whether to integrate or warehouse data case by case, architect governed pipelines into the enterprise data warehouse, and preserve a coherent view of supporters and donors.
- Perform other duties as organizational needs require.
Benefits
- Unlimited PTO
- Flexible schedules
- Paid holidays
- 10 days of sick leave
- Paid parental leave
- Health insurance
- Dental insurance
- Vision insurance
- Employer-paid life insurance
- Short- and long-term disability coverage
- 401(k) match
- Professional development stipend
- Wellness and mental health support
- Employer-paid Employee Assistance Program
- Remote office support, including a laptop, home office reimbursement, monthly Wi-Fi reimbursement up to $40, and monthly cell phone reimbursement up to $50
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
