Dir, Solution Consulting

ServiceNow•New York, NY

4d•$194,100 - $320,250•Hybrid

About The Position

The Director, Solution Consulting will ensure that they have an effective, motivated team of highly skilled resources to support innovation cycles within the Partner ecosystem to facilitate both vertical and horizontal value-based solutions. Responsible for leading a team of pre-sales solution architects delivering business strategy and thought leadership for ServiceNow and our ecosystem driving cross-industry development and go-to-market strategies for innovative solutions with our partners.

Requirements

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
7+ years experience in building or leading pre-sales or professional services organizations – partner aligned organizations are preferred
7+ years experience of standard approaches to coaching, mentoring and managing a team of senior level professionals
Ability to collaborate and interact at multiple levels (Enterprise Architects, Technical Architects, Offering Managers, Directors, VP’s, and CXO’s)
Ability to motivate and inspire a growing team of leading Solutions Architects
Strong internal matrix leadership and relationship building abilities with cross functional counterparts
Ability to prioritize resources and broker internal compromise to achieve the best outcomes for our corporation across competing internal priorities
Able to articulate and logically communicate concepts with technical and non-technical audiences
Experienced with project problem diagnosis, solution development, client communications, facilitation of decision making, documentation, managing expectations and team leadership
Experience of working with Service Providers, Outsourcers and Global System Integrators
Proven ability to bridge the Strategic “what” of market outcomes, to the technology “How” of ServiceNow’s approach, in the context of compelling financial “why” of improved margins, agility, and growth through the NOW Platform’s unprecedented ability to transform the go-to-market of the partner ecosystem
Ability to manage change and ambiguity with an action-orientation/drive – must thrive in a dynamic environment

Responsibilities

Develop team members according to the demands of the business and according to their individual professional goals
Develop and maintain a recruiting pipeline of potential candidates to meet future business demands
Assign resources to joint solution development opportunities, and consistently evaluate progress against goals
Assign resources as required to marketing and other efforts to support demand generation
Evaluate team members regularly through analysis of direct observation, peer feedback and sales feedback
Ensure proper alignment of resources and effective utilization of skill sets within the assigned region
Manage day-to-day activities such as resource scheduling conflicts, expense review and approval, activity reporting, commissions etc.
Marshall teams on large partner transformation opportunities to swarm the most promising monetization waves and accelerate the outcomes of our partners, and through their actions, our market penetration