Director, Solution Consulting Operations

Five9

2d•$124,100 - $288,600•Hybrid

About The Position

Five9 is seeking a Director of Solution Consulting (SC) Operations to lead a small, high-impact team focused on enhancing how Solution Consultants experience and demonstrate the Five9 platform. This is a hands-on, builder role responsible for defining and executing the future vision for the demo environment, scaling self-service capabilities, and integrating AI-driven automation. The role requires a blend of strategic vision and technical expertise, involving close collaboration with SC leadership, Product, and executive stakeholders to shape roadmaps, influence policy, and drive organizational change. The goal is to modernize the demo environment, improve efficiency, and leverage automation to empower sales and enhance customer experience.

Requirements

Bachelor's degree or equivalent experience preferred
10+ years of experience in Solution Consulting, Sales Engineering, or a related technical pre-sales discipline
5+ years of people management experience
Contact center industry experience; familiarity with Five9 or direct competitors strongly preferred
Experience designing or managing demo environments, sandbox infrastructure, or pre-sales technical assets
Practical knowledge of AI and automation — you've applied LLMs, AI assistants, or workflow automation to real operational challenges
Outstanding verbal, written, and presentation skills; proven ability to communicate a technical roadmap to a CRO and a system architecture to an engineer
Strong cross-functional instincts — you know how to drive alignment across Product, Marketing, Enablement, and Sales leadership

Responsibilities

Own the vision, architecture, and roadmap for Five9's SC demo environment, evolving it into a modern, self-service platform.
Drive the shift toward on-demand, AI-assisted demo experiences to reduce SC prep time, increase consistency, and expand selling capacity.
Ensure demo environment reliability, uptime, and full product coverage, including new and emerging capabilities.
Partner with Product and Engineering to prioritize demo investments that align with the current and future product roadmap.
Lead SC readiness for new product launches by coordinating with Product Management, Product Marketing, and Field Enablement.
Build scalable launch playbooks, demo assets, and knowledge artifacts to ensure continuous enablement.
Serve as the SC organization's primary liaison to the Product organization, translating roadmap insights into field-ready collateral.
Work with Marketing and Product Managers to influence new product and solution requirements based on SC and customer feedback.
Build self-service tools, resources, and systems to empower SCs to find answers and configure demos independently.
Identify and eliminate friction in the SC workflow through automation, including AI-powered content generation, demo scripting assistance, and intelligent knowledge retrieval.
Develop and maintain a knowledge management system connecting SC team members to relevant content.
Collaborate with SC leadership to develop, manage, and deliver relevant team performance metrics demonstrating SC Ops' business impact.
Lead, coach, and develop a small SC Operations team, operating as a player-coach.
Bring detailed knowledge of Five9's platform and the competitive landscape to identify innovative concepts and promote new ideas.
Interact internally and externally with executive-level management to influence policymaking around SC processes, tooling, and enablement standards.
Provide direction across functional areas through assessment of intangible variables, identifying and evaluating fundamental issues, and providing strategic direction.

Benefits

Health, dental, and vision coverage, beginning on the first day of employment.
Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost.
Short & Long-Term Disability
Basic Life Insurance
401k saving plan with employer matching
Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
Generous employee stock purchase plan.
Paid Time Off
Company paid holidays
Paid volunteer hours
12 weeks paid parental leave.