Director, Operations & Procurement, Consulting

PwC•Toronto, ON

6d•CA$191,200 - CA$241,200

About The Position

At PwC, our Government & Public Sector Operations & Procurement consulting practice partners with organizations across municipal, provincial, territorial, and federal governments, agencies, crown corporations, healthcare organizations, and broader public sector institutions to transform the way services are designed, delivered, and managed. Our team works across operational strategy, service delivery transformation, program modernization, business architecture, operating model design, business process improvement, procurement modernization, organizational design, operational readiness, operational performance and productivity improvement, and technology-enabled transformation. We help clients transform the way their organizations operate across service-based and asset-intensive environments by redesigning services, operating models, networks, assets, and capabilities to improve performance and deliver sustainable outcomes. Combining deep public sector expertise with leading transformation methodologies, we help organizations navigate complexity, modernize service delivery, and improve outcomes for citizens, businesses, and communities. As a Director, Government & Public Sector Operations Consulting, you will play a senior leadership role focused on growing and delivering PwC's Operations & Procurement practice within the Ontario public sector market. You will serve as a trusted advisor to public sector leaders at all levels, lead complex transformation programs, expand executive relationships across Ontario government and broader public sector organizations, and help grow PwC's market presence across ministries, agencies, crown corporations, municipalities, healthcare organizations, and other public sector institutions.

Requirements

10–15 years of progressive experience in management consulting, public sector transformation, operations consulting, or related leadership roles, with a proven track record leading large-scale transformation initiatives.
Bachelor’s degree in Business, Public Administration, Public Policy, Political Science, Commerce, Engineering, or a related field; a Master’s degree, MBA, MPA, or equivalent is considered an asset.
Professional certifications such as PMP, CSM, CBAP, CMC, Lean Six Sigma, Prosci, or certifications in financial management, analytics, architecture, AI, cloud, or other transformation-related disciplines are considered assets.
Recognized expertise in delivering complex transformation programs within service-based and asset-intensive public sector organizations, driving operational modernization, performance improvement, asset optimization, and technology-enabled innovation.
Strong understanding of the Ontario public sector ecosystem, including ministries, agencies, crown corporations, municipalities, healthcare organizations, and broader public sector institutions.
Proven ability to build and maintain trusted client relationships, understanding strategic priorities, operational challenges, and transformation objectives.
Established Ontario public sector network with demonstrated success in business development, opportunity origination, demand shaping, account growth, and strategic relationship management.
Experience leading business development activities, including account planning, solution development, proposal creation, pursuit management, and tailoring solutions to complex client challenges.
Demonstrated leadership of multidisciplinary teams and large-scale engagements, effectively managing multiple stakeholders, competing priorities, and organizational complexity, while recruiting, coaching, and developing talent.
Strong analytical, problem-solving, communication, facilitation, and stakeholder management skills, combined with experience driving thought leadership and leveraging AI, emerging technologies, and leading practices to deliver sustainable client value.
As a requirement, a Security Clearance is mandatory for all staff who’ll be engaged on these assignments. Prior to applying, please review the Government of Ontario website to ensure you meet the eligibility requirements to obtain this clearance. This will become a condition of your employment with PwC should you receive an offer from us.

Nice To Haves

a Master’s degree, MBA, MPA, or equivalent is considered an asset.
Professional certifications such as PMP, CSM, CBAP, CMC, Lean Six Sigma, Prosci, or certifications in financial management, analytics, architecture, AI, cloud, or other transformation-related disciplines are considered assets.

Responsibilities

Lead and oversee large, complex transformation programs across Ontario government ministries, agencies, crown corporations, municipalities, healthcare organizations, and broader public sector institutions, integrating strategy, operating model design, service modernization, technology enablement, and implementation.
Build and sustain trusted advisor relationships across the Ontario public sector, helping clients navigate complex transformation initiatives while identifying opportunities to strengthen client partnerships and drive strategic growth.
Lead complex, business-led transformation initiatives across service-based and asset-intensive environments, helping clients improve service outcomes, operational performance, productivity, and organizational effectiveness through diagnostics, business architecture, operating model design, service and process modernization, network and asset optimization, value creation, and technology-enabled transformation.
Demonstrate agility and resilience in managing dynamic projects by adapting swiftly to changing client needs, shifting priorities, and emerging challenges, guaranteeing successful delivery.
Lead multidisciplinary teams across PwC and client organizations, ensuring high-quality delivery, strong team performance, and successful execution of complex transformation initiatives.
Manage engagement financials, risks, quality, project teams, and resource allocation to deliver projects on time, within budget, and in line with client expectations.
Lead business development activities, including account planning, opportunity shaping, complex solutioning, proposal development, strategic pursuits, and market engagement to drive growth across the Ontario public sector market.
Champion innovative Operations and Procurement offerings, leveraging AI, automation, advanced analytics, and emerging technologies to reinvent how public sector organizations design, deliver, and optimize services, operations, and business capabilities.
Contribute thought leadership, market insights, and innovative solutions that help public sector organizations modernize operations, improve performance and productivity, transform service delivery, leverage emerging technologies, and address evolving government priorities.
Recruit, coach, mentor, and develop high-performing teams while fostering a culture of collaboration, inclusion, continuous learning, innovation, and professional growth.