Director, Software Engineering – PMS Platform
About The Position
The Director, Software Engineering – PMS Platforms provides strategic and technical program leadership for complex, enterprise-level hotel technology initiatives. The role leads planning and execution of programs supporting Property Management System platforms, enterprise integrations, quality engineering, deployment readiness, and production operations. The Director partners with Product, Engineering, Hotel Operations, Enterprise Architecture, Information Security, Infrastructure, Quality Engineering, Site Reliability Engineering, Support teams, and external technology providers to establish integrated roadmaps, align delivery commitments, manage dependencies, and achieve measurable program outcomes. Working across a complex, multi-vendor technology ecosystem, the role brings structure, transparency, and disciplined execution to initiatives with broad operational and business impact. The successful candidate combines technical acumen, strategic program management, executive communication, vendor leadership, and a strong understanding of enterprise software delivery. This leader anticipates delivery and operational risks, facilitates timely decisions, and promotes scalable, sustainable solutions for Marriott’s evolving hotel technology landscape.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, Engineering, Business Administration, or a related field, or equivalent professional experience.
- Eight or more years of experience in technical program management, technology delivery, application development, platform engineering, or a related discipline, including leadership of complex, cross-functional enterprise technology initiatives.
- Demonstrated experience leading programs involving cloud or SaaS platforms, enterprise integrations, external technology providers, and multiple business and technology stakeholder groups.
Nice To Haves
- Experience with hospitality technology, hotel operations platforms, Property Management Systems, reservations platforms, or similarly complex operational technology ecosystems.
- Experience leading large-scale modernization, platform implementation, deployment, or transformation programs across geographically distributed organizations.
- Project Management Professional, Program Management Professional, SAFe, Agile, or comparable program and delivery management certification.
Responsibilities
- Drive technical delivery and quality engineering strategies for Property Management System platform initiatives and related hotel technology capabilities.
- Partner with Product, Engineering, Hotel Operations, Enterprise Architecture, Information Security, Infrastructure, Quality Engineering, Site Reliability Engineering, and Support teams to align priorities and coordinate execution.
- Identify, assess, communicate, and mitigate program risks, delivery constraints, technical dependencies, resource gaps, and operational readiness concerns.
- Coordinate enterprise integrations across PMS platforms, application programming interfaces, middleware, event and messaging services, property interfaces, and upstream and downstream enterprise systems.
- Guide technical and architectural discussions to ensure decisions align with enterprise architecture, security, resiliency, scalability, data protection, and operational support standards.
- Oversee integrated quality and release readiness across system integration testing, end-to-end testing, user acceptance testing, regression testing, performance validation, deployment preparation, and production verification.
- Direct implementation and launch-readiness activities, including release planning, technical cutover coordination, deployment sequencing, production validation, hypercare, and transition to steady-state support.
- Partner with production support and Site Reliability Engineering teams to improve platform observability, operational resilience, incident response, root cause follow-through, and continuous service improvement.
- Communicate program health, accomplishments, risks, trade-offs, delivery forecasts, and matters requiring leadership action to senior leaders clearly and concisely.
- Facilitate cross-organizational decision-making, resolve competing priorities, and remove impediments affecting delivery across internal teams and external providers.
- Build strong relationships across global business and technology organizations while promoting accountability, transparency, collaboration, and continuous improvement.
Benefits
- 401(k) plan
- Stock purchase plan
- Discounts at Marriott properties
- Commuter benefits
- Employee assistance plan
- Childcare discounts
- Medical coverage for full-time positions
- Dental coverage for full-time positions
- Vision coverage for full-time positions
- Health care flexible spending account for full-time positions
- Dependent care flexible spending account for full-time positions
- Life insurance for full-time positions
- Disability insurance for full-time positions
- Accident insurance for full-time positions
- Adoption expense reimbursements for full-time positions
- Paid parental leave for full-time positions
- Educational assistance for full-time positions
- Washington employees accrue paid sick leave and 0.077 PTO balance for every hour worked, and are eligible to receive a minimum of 9 holidays annually.
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What This Job Offers
Job Type
Full-time
Career Level
Director
