Director, Platform Software Engineering
About The Position
As a Director in Oracle Health Core Platforms Operations, this role leads the Citrix Platform organization and its strategy for stability, modernization, and operational health. The Director sets execution priorities spanning Gen1 stability, incident and CAPA follow-through, technology currency, security, capacity, Millennium health, critical projects, and standardization of the Move to OCI Operations/Support handoff. The role leads managers, senior technical leaders, and engineers who operate and improve the Citrix platform supporting US and global customers. It establishes portfolio ownership and shared outcomes, and ensures dependencies, risks, and decisions are actively managed through closure. The Director translates operational and technical signals into an integrated plan, removes barriers, makes timely tradeoffs, and communicates progress and risk to senior leaders and peer organizations. The Director drives cross-functional improvement across incident and T3 reduction, resiliency and CAPA actions, observability, Windows technology currency, OLVM burndown, security and credential initiatives, capacity reviews, and service-health programs. The position leads a platform group that standardizes runtimes, APIs, and SDKs across several teams; is accountable for group results and governance adherence; makes operational decisions to ensure compatibility, security, and performance; sponsors cross-group innovation; and communicates platform health, risk, and adoption to executive leadership.
Requirements
- Bachelor's degree in Computer Science, Engineering, Information Systems, or a related discipline, or equivalent relevant experience.
- 10+ years of progressive experience in technology operations, infrastructure, platform engineering, site reliability engineering, or enterprise application delivery.
- 7+ years of experience leading managers and technical teams in complex, customer-facing production environments.
- Demonstrated success improving reliability, incident response, problem management, CAPA execution, and operational health for large-scale services.
- Strong understanding of enterprise infrastructure and platform operations, including virtualization, Windows technologies, networking, identity or credential management, observability, capacity, and security controls.
- Proven ability to lead across organizational boundaries, influence senior stakeholders, make sound risk-based decisions, and communicate clearly during high-pressure situations.
- Strong analytical, program-management, and people-leadership skills, with a track record of translating strategy into measurable execution outcomes.
Nice To Haves
- Experience supporting healthcare, regulated, or mission-critical customer environments.
Responsibilities
- Own the Citrix Platform operating strategy, roadmap, and delivery plan, balancing immediate customer-impacting priorities with long-term reliability and modernization outcomes.
- Lead and develop managers and technical professionals; establish accountabilities, performance expectations, succession depth, and an inclusive, high-performing culture.
- Drive Gen1 stability and wellness improvements through incident, T3, problem-management, CAPA, and resiliency practices, ensuring actions have accountable owners, evidence of closure, and measurable outcomes.
- Coordinate cross-organization priorities for observability, telemetry, service health, capacity planning, Windows technology currency, OLVM reduction, security remediation, and credential lifecycle work.
- Provide senior operational leadership during significant customer-impacting incidents and escalations, ensuring timely decisions, transparent communication, and follow-through.
- Partner with engineering, security, infrastructure, OCI, Millennium, and support organizations to remove dependencies and standardize the Move to OCI Operations/Support handoff model.
- Define and review operational health metrics, trends, risks, and commitments; use data to prioritize investments and communicate progress to executive stakeholders.
- Sponsor critical projects that improve platform reliability, scalability, operational efficiency, and customer experience across global production environments.
- Manage resource allocation and sequencing across operational commitments and strategic initiatives, escalating tradeoffs early when customer or delivery risk requires leadership action.
- Develop strategies and plans that standardize runtimes, APIs, and SDKs across several teams; ensure governance adherence and operational compatibility, security, and performance.
- Sponsor cross-group innovation in resilience, capacity modeling, and interoperability; communicate platform health, risk, and adoption to executive leadership.
Benefits
- Medical, dental, and vision insurance, including expert medical opinion.
- Short-term and long-term disability insurance.
- Life insurance and accidental death and dismemberment insurance.
- Supplemental life insurance for employees, spouses, and children.
- Health care and dependent care flexible spending accounts.
- Pre-tax commuter and parking benefits.
- 401(k) Savings and Investment Plan with company match.
- Flexible or accrued paid vacation, depending on eligibility and position.
- 11 paid holidays.
- Paid sick leave: 72 hours upon hire, refreshed each calendar year, with unused balance carryover up to 112 hours.
- Paid parental leave.
- Adoption assistance.
- Employee Stock Purchase Plan.
- Financial planning and group legal benefits.
- Voluntary auto, homeowner, and pet insurance.
- May be eligible for bonus, equity, and compensation deferral.
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What This Job Offers
Job Type
Full-time
Career Level
Director
