Director Software Engineer for BRCC Inbound Communication (Hybrid - Newark, NJ or NYC)

Broadridge•Newark, NJ

9d•Hybrid

About The Position

Broadridge is seeking a strategic, hands-on leader to guide the architecture, engineering delivery, modernization, and operational performance of its inbound communications platform. The platform receives, captures, classifies, extracts, routes, and delivers information from physical mail, paper and digital forms, email, fax, mobile and desktop uploads, and system-to-system file transfers. Its portfolio includes imaging, intelligent document processing, workflow automation, AI-enabled document intelligence, integrations, and platform services. The Director will define and execute the platform’s technology strategy, target architecture, roadmap, and delivery plan; lead architecture, engineering, modernization, and production operations; and establish reusable technology standards, APIs, integration patterns, engineering practices, and implementation guardrails. The role will guide the use of AI, machine learning, OCR, and document intelligence, with appropriate controls for security, privacy, accuracy, monitoring, auditability, and human oversight. It will also provide technical leadership for Tungsten TotalAgility and related technologies where applicable. The leader will build and lead architecture, engineering, quality, platform, and AI/data teams, and partner with Product, Operations, Implementation, Sales, Client Relations, Security, and business leaders to deliver scalable client solutions. The position supports strategic client opportunities, promotes reusable standard solutions, and aims to reduce unnecessary customization and technical debt. Success will be measured through a clear strategy and roadmap; reliable, secure, high-performing capabilities; improved processing speed, accuracy, automation, data quality, and efficiency; faster and more predictable implementations and releases; reduced operational risk and manual work; and strong cross-functional alignment.

Requirements

10+ years of technology leadership experience in software engineering, architecture, platform engineering, or technology delivery.
Experience with inbound communications, document capture, imaging, intelligent document processing, workflow automation, document management, or business process automation.
Experience leading enterprise architecture, engineering teams, multi-year roadmaps, and large-scale technology delivery.
Experience with OCR, AI-enabled extraction, document intelligence, machine learning, or automation in document-centric processes.
Strong understanding of secure, scalable, highly available enterprise platforms, APIs, integrations, DevSecOps, and production support.
Ability to lead cross-functional teams and influence senior technical and business stakeholders.
Bachelor’s degree in Computer Science, Engineering, Information Technology, or equivalent experience.

Nice To Haves

Experience with Tungsten TotalAgility, Kofax Capture, or comparable capture, OCR, workflow, and digital mailroom platforms.
Experience with generative AI, natural-language processing, retrieval-based AI, or AI-assisted decisioning in enterprise applications.
Familiarity with AI governance, model monitoring, data privacy, auditability, and responsible AI practices.
Experience in financial services, insurance, healthcare, or another regulated industry.
Familiarity with cloud-native platforms, microservices, event-driven architecture, CI/CD, observability, and cybersecurity practices.

Responsibilities

Define and execute the technology strategy, target architecture, roadmap, and delivery plan for the platform.
Lead architecture, engineering, modernization, and production operations across capture, workflow, document intelligence, AI, security, and integrations.
Establish reusable technology standards, APIs, integration patterns, engineering practices, and implementation guardrails.
Lead the use of AI, machine learning, OCR, and document intelligence to improve classification, extraction, validation, exception handling, and workflow automation.
Ensure AI capabilities include appropriate controls for security, privacy, accuracy, monitoring, auditability, and human oversight.
Provide technical leadership for Tungsten TotalAgility and related capture, OCR, workflow, and integration technologies, where applicable.
Build and lead architecture, engineering, quality, platform, and AI/data teams.
Partner with Product, Operations, Implementation, Sales, Client Relations, Security, and business leaders to deliver scalable client solutions.
Support strategic client opportunities by communicating architecture, capabilities, integration approaches, security controls, and delivery considerations.
Drive standard solutions and reusable enhancements while reducing unnecessary customization and technical debt.