Director, Social Services

Help USA • New York, NY

2d

About The Position

The Director of Social Services is responsible for the overall management and direction of a comprehensive social services program at a family shelter. The program aims to place residents in permanent housing as quickly as possible and help them become self-sufficient. Services include assessments, counseling, service planning, and developing and monitoring connections to programs providing entitlements and medical, educational, substance abuse, employment, childcare, and mental health services.

The Director leads a team of Case Managers, Housing Specialists, and Employment Specialists; coordinates case management services; and works with subcontractors and service providers. The role also identifies changing program needs and gaps, develops services to meet client needs, supervises and trains social services staff, liaises with other department directors, and monitors and reports departmental performance and statistics to support compliance with regulatory agencies and funders.

Requirements

• Bachelor's degree required.
• Minimum five years of management experience, including experience working with people experiencing homelessness.
• Understanding of team concepts.
• Computer literacy, particularly with Microsoft Office applications.

Nice To Haves

• Master's degree in social work or a related field preferred.
• Experience working with the NYC Department of Homeless Services preferred.
• Understanding of the family systems approach to practice is a plus.
• Bilingual in English and Spanish is a plus.
• Experience with team concepts in a residential setting is preferred.

Responsibilities

• Provide quality services to residents through a team of Case Managers, Housing Specialists, and Employment Specialists.
• Coordinate case management services, including family assessments and the development and implementation of service plans.
• Serve as the point person with subcontractors and service providers, including medical, education, mental health, and employment services providers.
• Identify changing program needs and gaps and develop new services, service directions, or programs to meet client needs.
• Provide supervision and training to Social Services team members to support professional growth and departmental development.
• Act as a liaison with other department directors.
• Monitor and report departmental performance and statistics to ensure compliance with regulatory agencies and funders.

What This Job Offers

• Job Type: Full-time
• Career Level: Director