Director, Site Operations - Saline Township, MI

Oracle•MI, MI

1d•$146,300 - $306,400

About The Position

The Director, Site Operations oversees operations for one or more data center sites and teams within a region, providing strategic direction for performance monitoring, network evaluation, capacity analysis, and continuous improvement in collaboration with executive leadership. The role oversees support for complex technical issues and establishes strategies for automation, incident management, and root cause analysis to promote operational excellence and maintain an accurate, strategically aligned knowledge base. The Director leads new region builds and expansion activities, serving as the primary liaison with senior project teams and data center engineering leadership to coordinate resources, timelines, capacity needs, and delivery standards. The position also directs installations, repairs, inventory management, and logistics across data centers; establishes best practices for component replacements and upgrades; advises on large-scale purchases; and oversees proactive facilities maintenance and lifecycle management to support efficiency and stability. As a senior leader, this role guides multiple teams and complex initiatives, oversees resource and project planning, fosters cross-functional partnerships, coaches teams in problem solving and continuous learning, and works with HR on talent strategy, hiring, and promotions.

Responsibilities

Set strategic direction for data center operations and network performance monitoring and evaluation in collaboration with executive leadership.
Establish strategic approaches to physical, power, and cooling capacity analysis and continuous improvement to achieve KPIs and objectives.
Oversee support for escalated complex technical issues across multiple data centers.
Define and enforce issue triage strategies using automation, scheduling, and monitoring tools.
Standardize and document issues, processes, and solutions and maintain a comprehensive, accurate, strategically aligned data center knowledge base.
Oversee incident and crisis management protocols aligned with business continuity plans.
Establish root cause analysis practices following incidents or crises and update documentation to capture improvements.
Set strategic direction and oversee onsite and remote new region builds and expansion activities.
Act as the primary liaison with senior project teams and data center engineering leadership to coordinate resources, timelines, and capacity needs for expansions and site builds.
Collaborate with project teams to ensure world-class standards across expansion projects and site builds.
Direct installations, repairs, inventory management, and logistics across multiple data centers.
Establish standards and best practices for component replacements and upgrades.
Advise on and manage large-scale data center purchases or upgrades.
Ensure proactive maintenance and lifecycle management strategies for data center facilities, including containment, airflow and pressure, and power trains.
Guide multiple teams in complex projects and initiatives, monitoring timelines, deliverables, and budgets where applicable; delegate work, set priorities, and adjust resources or timelines as business needs change.
Lead cross-functional collaboration and empower teams to build partnerships with business leaders, stakeholders, and customers.
Provide oversight and coaching on complex operational and technical problems, data analysis, and root-cause identification.
Pursue strategic learning opportunities, develop team expertise, identify organizational skill gaps, and promote knowledge sharing.
Guide teams in developing and implementing process improvements, gather feedback, and prioritize improvement initiatives in alignment with strategic direction and return on investment.
Coach and provide feedback to drive performance, align development goals with organizational initiatives, and collaborate with HR on talent strategy, hiring, and promotion processes.