Director, Services Sales, Region North

Wärtsilä•Houston, TX

2d•Hybrid

About The Position

Wärtsilä Energy is seeking a Director, Services Sales for Region North in the Americas Energy Business. The role is accountable for safeguarding focus and profitable growth in the Energy business and leading the Transactional, Upgrades, and Agreement Sales teams. The Director is also responsible for competence management and retaining key talent in the organization. The preferred location is Houston, Texas, and the work model is hybrid. The position is permanent and reports to the Energy Business Director, Region North. The Director will develop and grow Services Sales across Region North, set sales plans and guide the team toward results, and engage customers to create leads and opportunities. The position connects businesses across organizational levels, supports collaboration, and ensures customers understand the value of parts, modernizations, upgrades, and agreements. It also focuses on converting non-agreement customers to long-term service agreement customers, maintaining accurate CRM records, sharing market and customer insights, and ensuring leads are captured and addressed. Success in the role includes growing Operating Income and Services Sales performance, securing new long-term Service Agreements measured in MWs, setting a clear strategic vision and driving continuous improvement, building strong customer relationships, representing the Energy Business in key negotiations, and embedding new tools, processes, and ways of working in collaboration with stakeholders. Wärtsilä describes its leadership approach as grounded in its purpose and values, integrity, trust, care for people's growth, clear direction, goal orientation, ownership, and building high-performing teams. The company emphasizes empowerment, responsibility, collaboration, co-creation, and initiative.

Requirements

Relevant education, such as a B.Sc. or M.Sc. in Engineering, Economics, Business, or a similar field.
Proven track record as a business leader and people developer.
Significant experience heading sales and execution and working in a customer-facing role in a global setting.
Ability to co-create solutions.
Strong desire to achieve results, work as a team, and deliver results.
Ability to act as an agent for change and inspire and motivate others.
Strong communication and presentation skills at all organizational levels.

Responsibilities

Plan and implement strategy according to Energy priorities for Lifecycle Sales Business, Transactional, Upgrades, and Agreement Sales.
Develop and grow the Services Sales business within Region North.
Define the sales action plan and lead the team to achieve results.
Proactively engage with customers to create leads and opportunities.
Connect businesses across organizational levels and foster collaboration.
Ensure sales teams propose and sell Parts and Modernisations, Upgrades, and Agreements, explain their value to customers, and support their delivery.
Proactively convert non-agreement customers to LTSA customers.
Ensure customer information and opportunities are recorded in CRM and maintain accurate records for assigned customer accounts.
Share market insights and customer knowledge with Lifecycle BDMs and Account Managers to develop customer understanding.
Ensure leads are addressed and captured.
Manage competence and retain key talent in the organization.
Grow Operating Income and Services Sales performance across Region North.
Secure new long-term Service Agreements, measured in MWs.
Set a strategic vision for business development, challenge the status quo, and drive continuous improvement.
Build strong customer relationships and represent the Energy Business in key negotiations.
Embed new tools, processes, and ways of working in collaboration with Energy Services, support functions, and other stakeholders.