Director/Senior Director, Digital Transformation (IT Services)

Ankura Consulting Group • Chicago, IL

2d • Hybrid

About The Position

Ankura is a team of excellence founded on innovation and growth. Ankura’s Digital Transformation practice helps clients modernize their organizations through technology, data, analytics, automation, and AI. Our IT Services professionals help clients establish high-performing, secure, reliable, and scalable IT functions that enable business transformation and growth. We are seeking a Senior Director or Director to help lead and grow our IT Services capabilities. Level will be determined by candidate qualifications and the interview process. This senior role combines deep IT operations and management expertise with executive client advisory, transformation leadership, team development, and business development. This is a hybrid-based role and must be located near an Ankura US office. The individual will help clients assess, stabilize, modernize, and improve their IT functions, including infrastructure, cloud, applications, service delivery, organization, governance, vendors, costs, resilience, and performance. The role will also oversee multiple engagements and client relationships while contributing to the growth of the practice.

Requirements

• Typically 12+ years of experience in IT leadership, IT operations, technology consulting, managed services, or digital transformation.
• Deep expertise in IT operations and management, including infrastructure, cloud, applications, service delivery, vendors, governance, budgets, and organizational performance.
• Experience assessing, stabilizing, modernizing, or transforming enterprise IT functions.
• Experience serving in or advising senior IT leadership roles, such as CIO, CTO, or Head of IT Operations, is strongly preferred.
• Proven ability to develop and implement IT strategies, operating models, governance frameworks, and transformation roadmaps.
• Strong knowledge of IT service management, cloud and infrastructure modernization, application management, cost optimization, and operational resilience.
• Demonstrated success leading complex programs, multidisciplinary teams, and executive client relationships.
• Business-development experience, including originating opportunities, developing solutions, and expanding client relationships.
• Experience managing a book of consulting business is strongly preferred for the Managing Director level.
• Strong commercial judgment and experience managing engagement economics, staffing, and delivery risk.
• Excellent executive communication, presentation, facilitation, and relationship-management skills.
• Bachelor’s degree in information technology, computer science, engineering, business, or a related field is required.

Nice To Haves

• An advanced degree and relevant certifications are preferred.

Responsibilities

• Advise CIOs, CTOs, CFOs, and other executives on IT strategy, operations, organization, investment priorities, and transformation.
• Assess IT organizations, infrastructure, applications, service delivery, technology costs, vendors, risks, and performance.
• Develop and implement IT strategies, operating models, transformation roadmaps, governance structures, and performance-management frameworks.
• Improve IT operations, including service management, infrastructure, cloud, applications, support, monitoring, incident management, and business continuity.
• Help clients increase reliability, resilience, scalability, service quality, security, and cost efficiency.
• Evaluate organizational structures, staffing, capabilities, sourcing models, managed services, and vendor arrangements.
• Identify opportunities to modernize technology, simplify application portfolios, reduce technical debt, and optimize costs.
• Coordinate with cybersecurity, data, and AI specialists to establish secure and scalable technology foundations.
• Lead complex IT assessments, stabilization efforts, modernization programs, and operational improvement initiatives.
• Oversee engagement scope, staffing, schedules, budgets, risks, delivery quality, economics, and client satisfaction.
• Build trusted executive relationships and manage multiple clients and engagements.
• Originate new opportunities, develop proposals, support contract negotiations, and grow a book of business.
• Recruit, lead, mentor, and develop multidisciplinary IT and transformation teams.
• Develop methodologies, assessment frameworks, accelerators, and thought leadership that strengthen the practice.

Benefits

• Ankura is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
• If you have a disability and believe you need a reasonable accommodation to search for a job opening, submit an online application, or participate in an interview/assessment, please email [email protected] or call toll-free +1.312-583-2122.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior