Director, Sales Renewal

AutoStore System•San Jose, CA

10h•Hybrid

About The Position

Automation Anywhere is seeking a commercially savvy Director of Sales Renewals to build and scale a world-class renewals organization. This role will transform the renewal experience into a strategic growth engine by strengthening executive partnerships, increasing customer value, and uncovering expansion opportunities across the global customer base. The Director will operate at the center of Sales, Customer Success, Finance, Legal, Deal Desk, RevOps, and Product, acting as a highly visible leader with significant influence across the go-to-market organization.

Requirements

8+ years of B2B SaaS sales, renewals, account management, customer success, or retention experience, with meaningful ownership of enterprise renewals
3+ years of people leadership experience, ideally leading renewal, retention, account management, or commercial teams
Demonstrated ownership of recurring revenue metrics such as GRR, NRR, renewal rate, churn, forecast accuracy, and expansion
Experience with complex enterprise negotiations, pricing, contract structures, procurement, and executive-level customer conversations
Strong SaaS financial and commercial acumen; comfortable operating against a number and managing a material ARR portfolio
Proven ability to partner across Sales, Customer Success, Finance, Legal, Deal Desk, RevOps, Product, and executive leadership
Strong operational discipline and experience building playbooks, segmentation, dashboards, forecast cadences, and scalable processes
Fluency with Salesforce and customer success / revenue intelligence tools; experience using automation or AI to improve workflow and risk detection is a plus
Executive presence, clear communication, resilience, and the ability to lead calmly through escalations and high-stakes negotiations
Experience in enterprise software, AI, automation, cybersecurity, data/cloud, or another complex recurring-revenue technology environment strongly preferred
Executive presence and relationship-building skills
Exceptional cross-functional collaboration and influence
Strong negotiation and conflict-resolution capabilities
Proven people leadership, coaching, and talent development
Resilience, adaptability, and calm decision-making under pressure

Nice To Haves

experience using automation or AI to improve workflow and risk detection is a plus

Responsibilities

Owning renewal performance for the assigned business, including renewal bookings, gross retention, net retention, on-time renewals, forecast accuracy, and pipeline health
Leading, coaching, and developing a team of renewal professionals; establish clear performance standards, operating rhythms, inspection cadences, and accountability
Building renewal strategies for enterprise and strategic accounts, including early risk identification, save plans, pricing and commercial strategy, multi-year agreements, and executive escalation
Creating a disciplined 120/90/60/30-day renewal motion that improves predictability and reduces last-minute commercial risk
Partnering tightly with Account Executives and Customer Success to connect customer outcomes, adoption, realized value, and executive sponsorship to the renewal strategy
Identifying expansion, cross-sell, and upsell opportunities during the renewal cycle and route them into the appropriate sales motion
Driving accurate weekly and quarterly forecasting, clearly communicating risk, upside, blockers, and required executive actions
Leading complex negotiations involving pricing, terms, procurement, Legal, Finance, and executive stakeholders while protecting long-term customer relationships and commercial value
Using customer health, product adoption, support signals, usage, engagement, and commercial data to identify churn risk early and trigger proactive interventions
Standardizing playbooks, segmentation, dashboards, tooling, and automation to make the renewal organization more scalable and productive
Surfacing recurring churn and friction themes back to Product, Sales, Customer Success, and leadership so the company can address root causes—not just individual renewals
Building a culture that balances customer advocacy with commercial rigor, urgency, accountability, and a strong bias for action