Director, Sales & Operations Planning

Hims & Hers • ,

10d • $190,000 - $210,000

About The Position

Hims & Hers is seeking a strategic, process-driven Director of Sales & Operations Planning (S&OP) to lead operations planning, resource management, and labor modeling. The role owns the integrated planning function, translating business strategy into executable operational plans that balance capacity and labor against service and cost targets. As a highly visible leader, this person will set operations planning strategy and partner with senior leadership across the organization on network-wide decisions. The role will also evolve the department by partnering with cross-functional teams to develop more accurate models using industry best practices and expertise.

The Director will set S&OP governance, lead weekly planning meetings, oversee network capacity and workforce planning, and direct scenario modeling and performance management. They will align teams across compounding, dispense and fulfillment, planning, HR, Finance, and Operations; resolve operational trade-offs; communicate recommendations to executives; and build and develop a team of planners and analysts.

Requirements

• Bachelor's degree in Operations Management, Supply Chain, or a related field.
• 12+ years of experience in operations planning, resource management, or labor modeling in a manufacturing, warehouse, or industrial setting.
• 8+ years of people leadership experience, including managing teams larger than 6.
• Proven track record setting operations planning strategy at a multi-site or network level.
• Expertise in workforce planning, labor forecasting, and operational planning, including translating data into executive-level strategy.
• Strong analytical and problem-solving skills.
• Advanced skills using tools such as Excel, Power BI, Tableau, or labor planning software.
• Excellent executive presence and communication skills, with a demonstrated track record of influencing C-suite or senior leadership decisions.
• Experience leading the implementation or selection of labor planning tools or workforce management systems at scale.

Nice To Haves

• MBA or Master's degree.

Responsibilities

• Set the vision and governance for the S&OP process, chair weekly S&OP meetings, and align demand signals with executable operations plans across the network.
• Define the KPI framework and accountability structure for plan execution across sites and functions.
• Own medium- to long-range network capacity planning for personnel, equipment, and materials, and determine when network routing or footprint changes are needed.
• Translate volume plans into required hours by role and process path, and own the labor models that support planning.
• Partner with HR, Finance, and Operations leadership to align staffing strategy with operational demand across the network.
• Develop and recommend long-range workforce strategy based on volume trends, seasonal spikes, and the labor impact of strategic initiatives.
• Recommend cross-training, temporary staffing, and overtime strategies based on network-wide capacity constraints.
• Direct scenario planning for volume changes, labor availability, and supply disruptions, translating results into leadership recommendations and contingency plans.
• Ensure operational readiness across compounding, dispense and fulfillment, planning, and finance; resolve cross-functional trade-offs and escalations.
• Set the roadmap for continuous improvement in planning processes and models, improving modeling accuracy, efficiency, and visibility.
• Own dashboard and KPI strategy for plan adherence, resource utilization, labor efficiency, and production performance, and use it to inform leadership decisions.
• Present operational insights and capacity trade-offs to executive leadership, shaping decisions on network investment, staffing, and capacity.
• Build, lead, and develop a team of planners and analysts, establish career paths, and elevate planning capability across the organization.

Benefits

• Competitive salary and equity compensation for full-time roles.
• Unlimited PTO, company holidays, and quarterly mental health days.
• Comprehensive health benefits, including medical, dental, and vision coverage, and parental leave.
• Employee Stock Purchase Program (ESPP).
• 401(k) benefits with employer matching contribution.
• Offsite team retreats.

What This Job Offers

• Job Type: Full-time
• Career Level: Director