Director Sales & Operations Workforce Planning

United Site Services•Meridian, ID

3d•Hybrid

About The Position

United Site Services is the industry leader in comprehensive site services, committed to creating partnerships that help enable our customers’ project and event success. Our deep industry expertise, excellence in process management, and dedication to corporate responsibility are pillars of our value proposition; each supported by tangible, best-practice programs. Our success is fueled by the dedication and collaboration of our diverse team, which includes field technicians, customer care representatives, sales professionals, and functional experts. Each member of our team plays a vital role in ensuring a seamless and reliable experience for our customers. By joining United Site Services, you will be part of an organization that values continuous improvement, teamwork, and excellence in every aspect of our business.

Requirements

Minimum 4 Year / Bachelor’s degree
10 in workforce planning, forecasting, and resource optimization in field operations or service delivery environments
7 leadership experience, leading large diverse teams to achieve results
Expertise in Sales and Operations Planning, integrated business planning, demand forecasting, capacity planning, and workforce planning.
Demonstrated experience leading a recurring enterprise S&OP cadence and facilitating executive-level planning and decision forums.
Strong understanding of operational capacity, labor economics, service delivery, and financial planning.
Ability to translate demand signals into labor, fleet, equipment, and other operational resource requirements.
Advanced analytical and scenario-modeling skills, with the ability to identify tradeoffs and recommend practical actions.
Experience establishing and managing forecast accuracy, plan adherence, utilization, productivity, service, and financial metrics.
Strong working knowledge of labor management, scheduling, forecasting, ERP, CRM, and business intelligence systems.
Excellent executive communication and facilitation skills, with the ability to influence decisions across functions and levels.
Proficiency in Excel, BI tools, and planning or workforce management software.
Demonstrated ability to lead cross-functional initiatives, process transformation, and change adoption in a decentralized organization.

Nice To Haves

Graduate degree

Responsibilities

Lead and continuously improve the enterprise S&OP process, including the monthly planning calendar, meeting cadence, decision forums, inputs, outputs, and accountability for follow-through.
Partner with Sales, Operations, Finance, and business leaders to develop a consensus demand plan by market, customer segment, service line, and planning horizon.
Translate demand forecasts into operational capacity requirements, including labor, fleet, equipment, routing, facilities, and other critical resources; identify constraints and recommend mitigation plans.
Partner with Finance to reconcile demand and operational plans with revenue, cost, margin, budget, and forecast expectations, clearly identifying gaps, risks, and opportunities.
Prepare and facilitate executive S&OP reviews, presenting scenarios, tradeoffs, recommendations, and decisions required to align the organization around one operating plan.
Build predictive workforce models that anticipate labor needs based on demand trends, geography, seasonality, productivity, service levels, and business changes.
Establish labor standards and planning assumptions for front-line roles, including team sizing, staffing ratios, crew deployment, utilization, overtime, and labor efficiency.
Partner with Operations and functional teams to ensure workforce plans support routing, territory coverage, daily workload balancing, service commitments, and local market requirements.
Develop scenarios for demand variability, capacity constraints, market expansion, service-line changes, weather, events, and other disruptions; recommend practical contingency actions.
Establish and monitor S&OP and workforce planning metrics, including forecast accuracy, plan adherence, capacity utilization, labor productivity, overtime, service performance, and financial impact.
Lead improvements to planning systems, analytics, data governance, and reporting tools to support reliable, scalable, and timely decision-making.
Serve as the primary planning integrator across Operations, Sales, Finance, HR, IT, and Strategy, ensuring assumptions, decisions, and accountabilities are clear and aligned.
Drive adoption of S&OP and workforce planning processes, standards, tools, and routines across field and functional teams through communication, training, and leadership engagement.
Build and lead a high-performing planning team, establish clear priorities and operating rhythms, and develop team capability in S&OP, forecasting, analytics, and workforce planning.
This role requires up to 40% travel to field locations and regional meetings to support planning alignment and operational execution.
Perform other duties and projects as assigned.