Sales Operations Planning Analyst

Twilio

19h•$128,560 - $188,900•Remote

About The Position

Twilio is seeking a data-driven, strategically minded individual to join our Strategic Operations pillar within Sales, Operations, and Enablement. Reporting directly into the Strategic Operations team, this role sits at the intersection of business strategy, sales planning, and advanced analytics. You will lead our target-setting process and align customer segmentation with broader GTM organizational objectives. This role goes beyond standard schedule management; you will define our operational "North Star"—ensuring targets are ambitious, achievable, and backed by robust analytical modeling, forecasting, and data infrastructure.

Requirements

6+ years of combined experience in Strategic Operations, Sales Operations, Revenue Operations, or Data Analytics within a fast-paced technology environment.
Proven track record of leading target-setting cycles and planning frameworks for a GTM organization.
Hands-on expertise in data visualization tools (e.g., Tableau, Looker).
Demonstrated ability to translate complex analytical findings into strategic, business-focused recommendations for leadership.
Strong project management skills, including experience managing cross-functional dependencies and scoping requirements.
Deep understanding of core GTM processes & metrics (productivity, pipeline conversion, forecasting).

Nice To Haves

Proficiency in SQL and relational database concepts, with experience using Python or R for statistical analysis and modeling.
Excellent written and verbal communication skills.
Ability to influence and build effective working relationships with all levels of the organization.

Responsibilities

Lead the annual and semi-annual target-setting cycles for the global sales organization
Present target proposals, growth opportunities, and complex data insights to senior leadership using clear, data-backed narratives.
Develop and refine the sales customer segmentation model
Extract actionable insights from large, complex datasets using advanced analytical and statistical methods to optimize revenue efficiency.
Work closely with Sales, Finance, Product, Systems, and HR to align operational metrics with overall corporate strategy.
Develop, maintain, and automate dashboards & reporting to track important planning outcomes including target accuracy and territory outcomes