Director, Sales Experience
About The Position
The Director, Sales Experience is responsible for sales and adoption of selling programs by facilitating departmental partnerships, driving teams toward goals, and applying team skills to build a customer-focused sales experience while serving as a steward of Neiman Marcus. This role works on-site at a store location and reports to the General Manager. The position oversees Client Development team performance and goals through Group Selling Managers, communicates the store vision, and partners with store, regional, merchant, planning, brand experience, restaurant, and brand teams to fulfill strategic objectives. The Director supports the Store General Manager, including backfilling for the GM, and may facilitate Store Leadership Team meetings in the GM’s absence.
Requirements
- 10+ years of relevant experience, including luxury retail fashion experience.
- Prior retail senior management experience.
- Track record of achieving results across multiple businesses.
- History of building, motivating, and coaching teams.
- Experience navigating complex business problems, collaborating with leads across corporate functions, presenting at the executive level, working with corporate partners, and leading large-scale projects.
- Excellent oral and written communication skills.
- Advanced proficiency with the MS Office Product Suite.
Responsibilities
- Oversee Client Development team performance and goals through management of Group Selling Managers.
- Communicate the store vision and goals to all team members.
- Advocate for Neiman Marcus values and manage the team to create an energized atmosphere with customer service consistent with company standards.
- Partner with Client Development, Brand Experience, Restaurants, Merchants, the Brands Manager, and the Regional team to fulfill store strategic efforts.
- Support the Store General Manager in fulfilling responsibilities, including backfilling for the GM.
- Determine strategic objectives with the Store General Manager and set priorities accordingly.
- Analyze internal and external customer behavior, trends, and preferences, and adjust processes and standards.
- Participate in Store Leadership Team meetings and, in the Store General Manager’s absence, facilitate them by encouraging participation and idea sharing, addressing concerns and challenges, and setting goals.
- Partner with Merchant and Planning Organization Leaders and the Regional team to determine store strategies and action plans that produce positive results.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) retirement plan
- Basic life insurance
- Supplemental life insurance
- Disability insurance
- Additional voluntary benefits, such as critical illness, hospital, and accident insurance
- Employee discount
- Career advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
