Director, Employee Experience
About The Position
The Director, Employee Experience helps clients develop digital communication and engagement strategies, including HR and Total Rewards communications. The role connects solutions across WTW’s Employee Experience portfolio, including employee listening and surveys, assessments, change management, behavior change, communications, and employee experience software. The Director develops and executes measurable, results-based strategies and creates commercial proposals supporting HR programs and organizational change. Areas include employee experience, Total Rewards communications, organizational transformation, the future of work, wellbeing, benefits, and culture. The role applies knowledge of Human Resources, Total Rewards, and Benefits to shape digital communication strategies and assesses complex client needs to deliver relevant solutions across WTW capabilities. The position develops compelling proposals and presentations using WTW expertise, data, and insights; maintains relationships with senior sellers and colleagues across WTW; identifies business opportunities and supports cross-selling; and advises and influences executive-level decisions. It also coordinates contract negotiation and signatures with internal and external stakeholders, manages commercial processes through execution and follow-up, and contributes to intellectual capital, tools, and approaches. The position is with Willis Towers Watson US LLC in New York, NY.
Requirements
- Bachelor’s degree, U.S. or foreign equivalent, in Human Resources Management, Business Administration, or a related field.
- Five years of experience in a related Human Resources Generalist or Consultant role.
- Experience helping clients address HR challenges involving employee experience, engagement, change management, culture, rewards, and career development.
- Experience managing complex projects across diverse client environments and cultures while aligning with client goals and expectations.
- Experience developing and presenting employee experience strategies to clients and demonstrating measurable results.
- Experience creating proposals, budgets, and plans integrating human capital solutions.
- Experience managing sales processes, including identifying opportunities, collaborating across areas, presenting tailored solutions, negotiating contract terms, and following up after sales.
- Experience managing complex projects on time and within budget while ensuring client satisfaction and technical and quality standards.
- Experience diagnosing issues, collaborating in teams, and using resources from related practices and colleagues to address client challenges.
- Experience implementing creative and pragmatic strategies to align employee priorities with business strategy.
- Experience presenting project proposals and project results to executive teams.
- Experience gathering employee insights through surveys and creating solutions to address employee perceptions.
Responsibilities
- Help clients with digital communication and engagement strategies, including HR and Total Rewards communications.
- Connect solutions across the Employee Experience portfolio, including employee insights, change management, behavior change, communications, and employee experience software.
- Develop and execute measurable, results-based strategies and create commercial proposals supporting client changes and HR programs.
- Apply Human Resources, Total Rewards, and Benefits knowledge to inform digital communication strategies.
- Assess complex client needs and shape actionable solutions across WTW capabilities and services.
- Develop proposals and presentations that use WTW expertise, data, and insights to identify business opportunities.
- Maintain relationships with senior sellers on the Employee Experience team and colleagues in other WTW areas.
- Identify business opportunities and facilitate cross-selling to enhance client solutions and support organizational growth.
- Advise and influence executive-level decision-making.
- Coordinate contract negotiations and signature processes with internal and external stakeholders, including Procurement, Legal, Compliance, and Data Privacy teams.
- Coordinate commercial processes from start to finish, ensuring alignment, execution, follow-up, and clear communication.
- Contribute to the development of intellectual capital, tools, and approaches.
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What This Job Offers
Job Type
Full-time
Career Level
Director
