Director, Employee Experience

WTW • New York, NY

1d

About The Position

WTW is a global advisory, broking and solutions company serving organizations in the areas of people, risk and capital. Its Employee Experience business provides employee insight and listening tools, a technology platform for employees and plan participants to access benefits and career information, and communication and change management services.

The Director, Employee Experience will help clients develop digital communication and engagement strategies, including HR and total rewards communications. The role connects solutions across WTW’s Employee Experience portfolio, including employee insights, listening and surveys, assessments, change management, behavior change, communications and employee experience software. It develops and executes measurable, results-based strategies and commercial proposals supporting HR programs and organizational changes.

The Director assesses complex client needs and develops actionable solutions across WTW capabilities. The role creates proposals and presentations using WTW expertise, data and insights; maintains relationships with senior sellers; identifies cross-selling opportunities; and advises and influences executive-level decisions. It also coordinates contract negotiation and signature processes with internal and external stakeholders, manages commercial processes through execution and follow-up, and contributes to intellectual capital, tools and approaches.

Requirements

• Bachelor’s degree (U.S. or foreign equivalent) in Human Resources Management, Business Administration or a related field.
• Five years of experience in a related Human Resources Generalist or Consultant role.
• Experience assisting clients with Human Resources challenges involving employee experience, employee engagement, change management, culture, rewards and career development.
• Experience managing complex projects across diverse client environments and cultures while aligning with client goals and expectations.
• Experience developing and presenting comprehensive employee experience strategies to clients and demonstrating measurable results.
• Experience creating comprehensive proposals, budgets and plans integrating various human capital solutions.
• Experience managing sales processes, including identifying opportunities, collaborating across areas, presenting tailored solutions, negotiating contract terms and following up after sales.
• Experience managing complex projects on time and within budget while ensuring client satisfaction and technical and quality standards.
• Experience identifying and diagnosing issues, working in teams and leveraging resources from related practices and colleagues to address client challenges.
• Experience implementing creative and pragmatic strategies to align employee priorities with business strategy.
• Experience presenting project proposals and project results to executive teams.
• Experience gathering employee insights through surveys and developing solutions to address employee perceptions.

Responsibilities

• Help clients with digital communication and engagement strategies, including HR and total rewards communication solutions.
• Connect solutions across the WTW Employee Experience portfolio, including employee insights, listening and surveys, assessments, change management, behavior change, communications and employee experience software.
• Develop and execute measurable, results-based strategies and create commercial proposals supporting changes and HR programs.
• Apply Human Resources, Total Rewards and Benefits knowledge to provide input on possible digital communication strategies.
• Assess complex client needs and shape meaningful, relevant and actionable solutions across WTW capabilities and services.
• Develop compelling commercial proposals and presentations that use WTW expertise, data and insights to identify business opportunities.
• Maintain close relationships with senior sellers in Employee Experience and other areas of WTW.
• Identify business opportunities and facilitate cross-selling to enhance client solutions and drive organizational growth.
• Advise and influence executive-level decision-making.
• Coordinate contract-term negotiations and signature processes with internal and external stakeholders, including Procurement, Legal, Compliance and Data Privacy teams.
• Manage commercial processes from start to finish, coordinating participants to support execution and follow-up and maintaining clear communication.
• Contribute to the development of intellectual capital, new tools and approaches.

What This Job Offers

• Job Type: Full-time
• Career Level: Director