Director, Employee Experience & Culture

Oregon Health & Science University • Portland, OR

4d

About The Position

The Director, Employee Experience & Culture provides strategic leadership for developing an exceptional workforce experience and high-performance culture across the Knight Cancer Institute (KCI). Reporting to the Chief Human Resources Officer or designee, the Director works closely with the Chief Experience Officer, Human Resources leadership, executive leaders, and clinical and operational partners. The role shapes an integrated employee experience strategy that enables caregivers, researchers, faculty, and staff to thrive while advancing KCI’s mission and commitment to exceptional patient care.

The Director translates organizational strategy and culture priorities into organization-wide experiences, programs, and practices that strengthen engagement, belonging, leadership effectiveness, retention, and organizational performance. In partnership with Human Resources Business Partners and other stakeholders, the Director advances employee experience and culture priorities through workforce and organizational strategies. The role uses strategic planning, workforce insights, culture transformation, and change leadership to shape the employee experience and position KCI as an exceptional place to work while advancing patient, employee, and business outcomes.

Requirements

• Bachelor’s degree.
• At least 6 years of progressive experience in employee experience, organizational development, culture, engagement, human resources, organizational effectiveness, or a related field.
• Experience partnering with senior leaders to align workforce and culture strategies with organizational goals.
• Experience working in a large, complex healthcare, academic, research, or similarly matrixed organization.
• Demonstrated ability to use employee feedback, engagement data, and workforce insights to drive improvements.
• Experience leading organization-wide initiatives and influencing across teams without direct authority.
• Knowledge of organizational culture, change management, and strategic planning.
• Knowledge of employee engagement, experience measurement, and culture assessment.
• Knowledge of healthcare and academic medical center operations.
• Ability to analyze data and turn insights into action.
• Relationship-building, collaboration, and executive communication skills.
• Project management, stakeholder engagement, facilitation, and conflict resolution skills.

Nice To Haves

• Master’s degree in organizational development, human resources, business, healthcare administration, or a related field.
• 7–10+ years of progressive experience, including 3–5+ years leading enterprise-wide strategic initiatives involving employee experience, culture transformation, workforce engagement, or organizational effectiveness.

Responsibilities

• Develop and execute an enterprise-wide employee experience strategy aligned with the Cancer Center’s strategic priorities, workforce strategy, and experience goals.
• Define, strengthen, and operationalize the desired culture through leadership practices, employee programs, recognition, communication, and organizational initiatives.
• Use employee listening, engagement data, workforce insights, and qualitative feedback to identify opportunities and lead strategies that improve engagement, connection, trust, and retention.
• Establish a consistent, differentiated employee experience across key moments, from recruitment and onboarding through career development, recognition, leadership transitions, and departure.
• Integrate engagement, workforce, and experience data to identify trends, diagnose organizational challenges, and develop measurable interventions and recommendations for senior leadership.
• Partner with organizational development and HR leaders to embed culture and employee experience expectations into leadership practices, talent processes, and leader development.
• Design and lead cross-functional initiatives that strengthen culture, employee engagement, inclusion, collaboration, recognition, and organizational effectiveness.
• Ensure the workforce experience supports the Cancer Center’s broader experience strategy and reinforces the connection between employees’ experience of the organization and patients’ experience of care.
• Partner with HR, Communications, Learning & Development, and operational leaders to build the capabilities, systems, and practices needed to sustain the desired culture.
• Establish employee experience and culture metrics, dashboards, and success measures, and regularly communicate insights and progress to executive leadership.
• Develop and implement enterprise-wide strategies to enhance employee experience and organizational culture.
• Improve employee engagement, retention, leadership effectiveness, and organizational performance.
• Build alignment and influence decision-making across diverse stakeholder groups.
• Lead cross-functional initiatives that support organizational priorities and culture goals.

Benefits

• Medical, dental, and vision coverage at no or low cost to employees; coverage is 100% for full-time employees and 88% for dependents.
• Several retirement plans to choose from, with contributions from OHSU.
• 208 hours of paid time off per year.
• 8 days of sick time off.
• 9 paid holidays per year.
• Commuter subsidies.
• Tuition reimbursement.
• Access to group life insurance, disability insurance, and other supplemental benefits.
• Annual merit increase.
• Growth and development opportunities.
• Employee discounts to local and major businesses.

What This Job Offers

• Job Type: Full-time
• Career Level: Director