Director RN Clinical Services Scottsdale Health Center

Banner Health • Scottsdale, AZ

3d

About The Position

Banner Health is seeking an experienced Director RN Clinical Services to join the opening team for its new Scottsdale facility, anticipated to launch in early 2027. Before the facility opens, the selected candidate will work remotely and at another health center. The role will lead and shape Banner’s Nurse Triage Team, supporting ambulatory practices and advancing clinical excellence, patient safety, and operational success. The schedule is primarily Monday through Friday, 8 a.m. to 5 p.m., with flexibility based on clinic needs.

The position provides clinical oversight and direction to Medical Group clinical staff. It ensures ambulatory clinical standards are developed, implemented, and continually evaluated to support safe, efficient, and effective patient care. The Director partners with medical, operational, and corporate services leaders to design and implement standardized care practices. The position also oversees clinical staff competencies and standards-of-care operating models, aligns resources and programs with organizational strategies, and coordinates or manages the work of others.

Requirements

• Master’s degree in Nursing or a related field, or an equivalent combination of relevant education, technical, business, and healthcare experience typically achieved in six years.
• Current, valid RN license in the state of practice.
• Five to seven years of progressively responsible experience in a clinical care setting, including a lead or consultative role in an integrated healthcare or ambulatory system, or a large multi-operational corporate healthcare environment.
• Proven record of driving successful performance outcomes in a highly matrixed setting.
• Experience anticipating and responding to internal and external customer needs.
• Skill in building partnerships with management, staff, and stakeholders to achieve departmental goals and objectives.
• Ability to manage problems and situations where uncertainty is inherent and implement solutions for complex and varying situations while considering the broader context.
• Ability to develop strong, enduring, trusting relationships and foster cohesive teams.
• Ability to persuade others to adopt a position on an issue.
• Ability to develop and evaluate best practices and emerging trends for organizational applicability and appropriateness.

Nice To Haves

• Additional related education and/or experience.

Responsibilities

• Direct and oversee clinical services staff, including onboarding, training, mentoring, performance reporting, and ongoing competency evaluation.
• Partner with practice managers, executive directors, division medical directors, and other stakeholders to develop staff competencies and evaluations.
• Participate in developing and implementing clinical standards that support staff performance, quality patient care, and patient safety in ambulatory settings.
• Monitor clinical performance and effectiveness using standardized processes, outcomes, and performance-management tools; support standards across the continuum of clinical care.
• Promote patient-safety values including transparency, candor, a non-punitive environment, and data-informed reporting, improvement, learning, and growth.
• Maintain working knowledge of regulatory standards affecting clinic operations, interpret standards for stakeholders, coach teams on compliance, and support survey readiness.
• Serve as a subject-matter expert and resource at local, regional, and system levels; participate in workgroups, teams, and councils to coordinate organizational programs and services.
• Evaluate performance, intervene as needed, monitor outcomes, and use reports and data to improve staff competencies, patient safety, outcomes, and processes.
• Communicate ideas and concepts clearly in support of just-culture principles.
• Align resources and programs with organizational strategies and initiatives in a highly matrixed environment; involve stakeholders in developing and sustaining ambulatory clinical and business processes.
• Provide an excellent service experience to Banner Health customers by demonstrating organizational core and leader behaviors.
• Manage or coordinate others’ work, including recruitment, selection, training, and evaluation, and facilitate work with stakeholders and partners.
• Maintain accountability for clinical staff competencies, standards-of-care operating models, and system strategies, initiatives, and operations related to ambulatory care.
• Promote teamwork and collaboration across individuals, departments, and the organization to develop system-wide standards and targets.

Benefits

• Option to participate in a variety of health, financial, and security benefits.
• May be eligible for the Management Incentive Program as part of the Total Rewards package.

What This Job Offers

• Job Type: Full-time
• Career Level: Director