Director, RevOps/GTM Operations

Interface AI•Palo Alto, CA

About The Position

We’re hiring a senior RevOps / GTM Operations leader to professionalize and scale GTM operations at interface.ai. This is an individual contributor role (not a people manager) for a strong operator who can think strategically and execute tactically. This is a senior IC role expected to operate independently and flex across Sales, CS, and Partner Ops. You will own the operating system that makes revenue predictable and execution disciplined across Sales Ops, CS Ops, and Partner Ops. This is not a “process-only” role - you’ll use modern tooling, automation, and data rigor to create visibility, reduce chaos, and enable revenue growth. Why this is a compelling opportunity Build the GTM operating system for a platform shift in banking. interface.ai is replatforming how financial institutions deliver customer experience with a unified AI experience layer. High-leverage role with clear ownership. You’ll bring discipline, clarity, and metrics across Sales, CS/AM, and Partnerships. 0 to1 rigor with real stakes. Tighten forecasting, commissions, renewals, and partner accountability - the fundamentals that make growth durable. Operator scope, not a back-office function. This role sits at the center of revenue execution and directly supports leadership across Sales, Account Management, and Partnerships.

Requirements

Senior-level experience in GTM Ops / RevOps / Sales Ops, with meaningful ownership in structured environments.
Strong capability across at least two of these and comfort owning all three:
Sales Ops
CS Ops / Account Management Ops
Partner Ops
Deep Salesforce capability (admin-level comfort not required, but must be strong in setup, reporting, dashboards, and data hygiene).
Strong analytical and operating rigor: metrics, systems thinking, dashboards, and process design that actually gets adopted.
Modern tooling fluency: automation, productivity tracking tools, and practical use of AI to increase ops efficiency.
High-ownership, independent operator who can influence across Sales, CS, Partnerships, and Leadership without waiting for direction.
Strong communication and stakeholder management — able to drive alignment and execution.

Nice To Haves

BFSI / regulated enterprise experience (banks, credit unions, fintech).
Experience building GTM ops foundations in a scaling startup environment.

Responsibilities

Sales Ops (Revenue Predictability)
Own Salesforce setup, hygiene, and reporting as the system of record.
Define and operationalize: pipeline hygiene standards, stage definitions, required fields, and inspection cadence.
Drive forecasting rigor: weekly forecast process, leading indicators, and consistent definitions.
Own quota planning clarity and rep performance metrics (pacing, attainment, productivity).
Build and maintain reporting dashboards leadership trusts (pipeline, conversion, cycle time, forecast accuracy).
Formalize commission tracking and structure: ensure commission plans are tracked, understood, and executed cleanly (including clear commission letters / documentation where applicable).
CS Ops / Account Management Ops (Renewals + Expansion Discipline)
Partner closely with the VP of Customer Success to define and run CS/AM operating cadence, metrics, and renewal/expansion workflows.
Implement customer lifecycle management processes that ensure renewals and expansions are visible and owned.
Build renewal tracking systems and workflows (timeline, risk flags, owners, next steps).
Define and maintain account health metrics and CS/AM productivity reporting.
Establish process clarity across account management (handoffs, renewal motions, expansion workflows).
Ensure leadership has consistent visibility into the renewal pipeline and expansion forecast.
Partner Ops (Partner Pipeline + Accountability)
Create partner pipeline tracking and reporting that is as rigorous as direct sales pipeline.
Define co-selling structure: stages, ownership, responsibilities, and partner-driven next steps.
Build partner performance measurement and accountability metrics (pipeline created, influenced revenue, conversion).
Track partner integrations and milestones where needed; maintain structured partner reporting for leadership.
Tooling, Automation, and Operating Leverage
Build operational leverage using modern tooling and automation (including AI where helpful) to reduce manual overhead.
Create clear definitions and ownership across GTM teams; eliminate ambiguity in “who owns what.”
Identify operational bottlenecks and implement fixes that increase execution velocity.