Director, Resource Management
About The Position
Orchestra is seeking a strategic and influential Director, Resource Management to build and lead a newly created enterprise resource management function across the organization. Partnering closely with HR, Finance, Operations, and Vertical Leaders, this role will establish a more integrated, data-driven approach to workforce planning, talent deployment, and capacity management. The Director will help ensure Orchestra has the right mix of talent, skills, and resources to support client work, new business opportunities, and long-term growth. Success in this role requires experience building new capabilities within complex, matrixed organizations, along with the executive presence and influence needed to drive alignment across diverse stakeholders.
Requirements
- 10+ years of experience in resource management, workforce planning, operations, or talent deployment within communications, marketing, advertising, consulting, or other professional services organizations.
- Demonstrated success building or scaling resource management capabilities in complex, matrixed environments.
- Strong understanding of staffing models, utilization, workforce forecasting, and profitability.
- Experience partnering with senior leaders and influencing decisions across multiple stakeholders.
- Exceptional communication, relationship-building, and change leadership skills.
- Proven ability to lead through influence rather than direct authority.
Nice To Haves
- Experience with Kantata or similar resource management platforms.
- Experience within multi-brand organizations, shared services environments, or organizations undergoing significant growth or transformation.
- Experience working with both on and off-shore talent teams
- Familiarity with agency financial metrics, including utilization, billability, realization, and revenue forecasting.
Responsibilities
- Establish and evolve resource management as a strategic capability across the organization.
- Develop scalable processes, governance, and best practices that support agency growth.
- Drive adoption, change management, and continuous improvement across teams and stakeholders.
- Partner with HR, Finance, and Vertical Leaders to forecast staffing needs and align talent supply with client demand and business priorities.
- Optimize the mix of full-time, freelance, and contract talent to balance flexibility, utilization, and profitability.
- Identify capability gaps and provide recommendations related to hiring, redeployment, and skill development.
- Facilitate cross-functional staffing decisions and serve as an escalation point for complex resource challenges.
- Serve as a trusted advisor to agency leaders on workforce planning and capacity decisions.
- Conduct regular utilization and forecasting reviews with leadership and finance partners.
- Support new business opportunities and evolving client needs through effective staffing strategies.
- Help create high-performing, cross-functional teams that deliver strong client outcomes.
- Develop reporting and insights related to utilization, forecasting, workload distribution, and capacity management.
- Establish governance and data standards for resource management systems, including Kantata.
- Evaluate existing processes and drive improvements that enhance efficiency, transparency, and scalability.
Benefits
- Opportunities for advancement exist, and we are committed to helping all staff develop and grow.
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
