Director, Remote Operations Control Center

Airgas•Independence, OH

12d•$160,000 - $190,000•Hybrid

About The Position

The Director, Remote Operations is trusted with the overall strategic direction and daily operations of the Remote Operations Control Center (ROCC). This role involves coaching and growing the operations organization that supports the 24x7 safe, reliable and efficient operation of a fleet of Air Separation Units. This role is ideal for a professional skilled in building alignment during critical operational events, making data-driven engineering/operational decisions, and providing process expertise.

Requirements

Bachelors of Science degree in engineering discipline strongly preferred.
ASU-Air Separation experience Required to perform the role.
10+ years industry experience.
Air separation experience required.
3+ years prior management experience.
Ability to troubleshoot operational issues quickly, manage large quantities of data to derive operational and margin insights, and build cost-benefit cases for improvements.
Excellent verbal and written communication with the ability to interface across all organizational levels (from technicians to senior leadership) and build working alliances with internal customers.
Strong organizational skills, attention to detail, interpersonal networking, and facilitation capabilities.
Ability to travel overnight up to 15% and traverse through office and manufacturing locations; must possess a valid driver's license and reliable, appropriate transportation to operate a motor vehicle for site visits.
Capability to visit diverse Airgas and customer locations with varying environments, layouts, and accessibility conditions.
Ability to remain stationary for extended periods and routinely use a computer and telephone to observe, assess, and manage data.
Strong capacity to actively listen and exchange information frequently across teams.

Responsibilities

Adhere to all applicable safety standards.
Support process safety is paramount in all moves that are executed remotely.
Compliance with all shared quality standards including FDA, ISO, etc.
Continue to revise and implement the strategic vision of the ROCC, aligning with overall company objectives.
Act as a change management champion as the organization shifts from local to remote operations.
Guide, mentor and coach the ROCC team, developing not only the managers in the organization, but also the individual contributors.
Support the team is positioned to effectively support the operational needs of the business, both for steady state operations and start-ups.
Support continuous and efficient operations of all remote plants in ROCC operation, while meeting the shared production targets.
Guide the daily production process and support its implementation to determine the most cost effective strategy to produce shared volumes.
Collaborate closely with multiple AMG teams (supply chain, production, process engineers) to support the enhancement of the end to end supply chain.
Offer technical guidance to support the enhancement and remote troubleshooting of all AMG operations, including plants that are not in ROCC control.
Offer process and operational guidance into the design of the Q-APC enhancement methodology.
Support and champion training programs to support team competency and continuous improvement including:
Training programs to support that Shift Leaders and Technicians are up-to-date with the latest technologies, tools, and safety protocols.
Supporting that ROCC operational procedures and protocols, especially those relating to safety and system integrity, are in place.