Director, Real Estate Lending

Summit Federal Credit Union•Rochester, NY

4d•$120,000 - $135,000•Onsite

About The Position

The Director of Real Estate Services is responsible for the overall success of First Mortgage and Home Equity Lending at the credit union, including the administration, coordination and evaluation of the Mortgage Department policies, procedures, and processes. This individual will oversee the development of all real estate lending policies, programs, procedures, business, and product development in order to obtain the strategic goals of the credit union. The Director of Real Estate Services will lead the member experience effort in overall support of mortgage service, operations, and sales. Additionally, the Director of Real Estate Services will identify and develop employees to exceed performance expectations and build future leaders for the credit union. Perform all responsibilities in a manner that serves The Summit’s Mission and upholds the credit union’s values.

Requirements

Must possess a Bachelor’s Degree or equivalent in Management or related field.
Must have 7-10 years commensurate work experience required and 5+ years of comprehensive management and mortgage lending experience.
Must be familiar with the financial service industry. Must have 3-5 years’ experience in the financial industry.
Familiarity with lending regulations governing financial institutions, preferably credit unions is desired
Current knowledge of FNMA underwriting and servicing rules
Must possess excellent leadership, interpersonal, and communication skills and the ability to communicate both verbally and in writing at a professional business level
Strong organizational skills and attention to detail
Solid presentation and public speaking skills
In depth understanding of the credit union’s products and services; ability to oversee planning and execution of new products and/or programs
Ability to manage and lead people; excellent sales and service coaching skills
Strong problem-solving skills and ability to work effectively under pressure and against strict time constraints
Ability to operate a personal computer with the Microsoft Office suite, word processing, spreadsheet and data applications.
Ability to act independently and manage multiple priorities
Ability to make effective decisions in a reasonable time frame
Ability to identify and correct areas of inefficiency
Ability to travel that may require air and limited overnight stays away from home.
Microsoft Office Suite, particularly: Outlook, Word, and Excel
Office equipment (i.e. calculators, computers, printers, copiers, multi-line phone systems and fax machines)
Intranet/Internet, navigation of web-based vendor systems, and utilization of banking software
Subject to the compliance requirements of all related federal regulations, including but not limited to; the Bank Secrecy Act (BSA), Anti Money Laundering (AML), Information Security and Privacy policies and procedures. Employees complete annual BSA, AML, Information Security, Privacy and other job-related training requirements as established by the Summit and within deadlines.
In compliance with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (S.A.F.E. Act) and the statute’s regulations, applicants must be eligible to register as a Mortgage Loan Originator (MLO). Candidates being considered will be subject to a credit check and fingerprinting.

Nice To Haves

Familiarity with lending regulations governing financial institutions, preferably credit unions is desired

Responsibilities

Develop, train and coach the Management and Staff personnel reporting directly to the Director of Real Estate Services. The individuals should be developed both to provide for adequate succession planning and to attain their own career development goals.
Participate in Strategic Planning Meetings to provide input, generate ideas, and further the interests of the credit union, the owner/members, as well as providing updates on relevant projects
Maintain a high level of knowledge regarding the current trends and economic conditions in real estate lending and servicing to ensure the credit union is maintaining a high level of service when compared to others in the financial services industry
Monitor key ratios and trends in real estate lending and take proactive steps to insure the best outcomes for our owner/members
Ensure that a positive work environment and culture is fostered resulting in satisfied employees in accordance with the credit union’s mission statement and our team values
Review the processes and operations under his/her control to ensure that the areas are operating as efficiently as possible
Support the Sales and Service Culture at the credit union. Maximize the success of the real estate lending and ensuring that sales efforts are strongly encouraged and reinforced by management coaching and recognition.
Ensure that all mortgage staff are provided with adequate training and that their sales efforts are in accordance with the credit union’s philosophies. Sales should be based on member’s needs as part of an overall Sales and Service Culture.
Ensure adherence to all policies related to areas of oversight tasked to the Director of Real Estate Services
Ensure that up to date training, reference, and other appropriate material are available to assist the mortgage staff in the completion of their duties
Oversee the development and adherence to budgets for the mortgage lending department to ensure that the credit union’s funds are being optimally utilized
Monitor pricing policy for first mortgages and recommends adjustments to the pricing policies when necessary.
Report mortgage pipeline to ALM on a regular basis and complete monthly statistical reports that are submitted to senior management
Adequate control should be maintained regarding real estate vendors that provide service to our members and The Mortgage Department in accordance with Vendor Management policies and procedures
Work with the AVP of Lending or other Summit Stakeholders in Business Lending as needed
Ensure each mortgage request is processed in a timely manner, in accordance with Loan Policies set forth by Senior Management and / or the Board of Directors. Adherence to these policies must be monitored and included in each employee’s review.
Responsible for underwriting all employee mortgage and home equity loans as well as employee consumer loans on a rotation basis
On an as needed basis, The Director of Real Estate Services is responsible for any revisions pertaining to the mortgage section of our loan policy as well as the Home Equity and First Mortgage Policy
Participate in special assignments, project and committees as requested by the AVP of Lending
Provide a positive example to all areas in the credit union through his/her interactions with others
Represents and promotes the credit union within the business community
Establish and maintain networking relationships throughout the community through involvement and participation in business, social, community and/or political committees, Boards, or other activities