Director, Radiology Operations

Emory Healthcare•Atlanta, GA

6d•Onsite

About The Position

The Director, Radiology Operations provides strategic and operational leadership for radiology and imaging services across an assigned hospital, ambulatory operating unit, or multi-site portfolio. The role oversees service quality, operational efficiency, regulatory compliance, financial stewardship, workforce development, and alignment with organizational goals. The Director partners with clinical leaders, physicians, and administrative teams to improve performance, support growth, and maintain a strong patient and staff experience. Responsibilities span daily operations across imaging modalities, workflow and access optimization, strategic planning, performance management, financial oversight, quality and regulatory compliance, staff leadership, physician and stakeholder collaboration, and patient experience. The position is onsite in Atlanta, Georgia, and travel of less than 10% may be required.

Requirements

Bachelor's degree in Radiologic Sciences, Healthcare Administration, Business, Nursing, or a related field.
7–10 years of progressive leadership experience in radiology, imaging services, or healthcare operations, including responsibility for multi-modality or multi-site operations.
Demonstrated experience with operational improvement, financial management, productivity oversight, and strategic planning.
Strong leadership and team-building abilities.
Exceptional communication and relationship-building skills.
Operational and financial acumen.
Ability to analyze complex data and translate insights into action.
Knowledge of radiology technology, workflows, safety standards, and regulatory requirements.
Adaptability and commitment to continuous improvement.
Working knowledge of accreditation and regulatory standards applicable to radiology and imaging services.
Ability to meet the physical requirements described: occasionally lift or carry up to 25 pounds; occasional to frequent standing and walking; occasional sitting; and close eye work such as computer use, typing, reading, and writing.
Ability to work in an environment that may involve blood-borne pathogens, biohazardous waste, chemicals, gases, fumes, vapors, communicable diseases, electrical shock, varied floor surfaces and temperatures, indoor and outdoor conditions, latex, radiation, shift work, and patient-care or handling injuries; personal protective equipment, including respirators, may be required.

Nice To Haves

Master's degree.
Current licensure or professional certification relevant to area of clinical expertise, as applicable.
Lean, Six Sigma, or other process improvement training.

Responsibilities

Oversee on-site managers and daily operations for Diagnostic, CT, MRI, Ultrasound, Nuclear Medicine, Interventional Radiology, mammography, and related imaging modalities.
Develop, implement, and monitor standardized workflows to improve efficiency, throughput, and quality.
Work with access leadership to optimize scheduling, staffing, and resource allocation according to volume demands.
Coordinate timely patient care with physicians, nurses, and ancillary departments.
Prepare and implement surge, inclement weather, and other specialized plans for patient throughput and staffing.
Collaborate with senior leadership on strategic priorities, productivity, and service-line growth initiatives.
Use performance metrics, dashboards, and data analysis to monitor productivity, costs, access, and service outcomes.
Lead continuous improvement and operational improvement initiatives.
Support system capital planning, equipment replacement strategy, and facility process improvements.
Develop and manage daily productivity metrics.
Monitor financial performance, identify productivity and expense variances, and implement corrective action plans aligned with hospital and ambulatory OU budgets.
Ensure appropriate charge capture, accurate documentation, and compliance with billing best practices.
Maintain compliance with regulatory and accreditation bodies, including Joint Commission, ACR, and DOH.
Ensure adherence to radiation safety standards and oversee modality-specific quality programs.
Lead and support quality improvement initiatives to improve patient safety and outcomes.
Direct on-site modality managers, supervisors, technologists, technical assistants, transport staff, and other support personnel.
Recruit, hire, onboard, and develop team members; conduct performance evaluations and ensure ongoing staff competency.
Foster accountability, communication, and patient-centered care, and promote staff engagement, retention, and professional development.
Implement staffing pipeline strategies and partner with local schools and programs to maintain a consistent flow of students.
Partner with HR and modality operations leaders to develop a competitive platform for attracting and recruiting talent.
Serve as the primary administrative liaison to radiologists, procedural physicians, and OU leadership.
Facilitate communication, service recovery, and partnership-building across clinical teams.
Support interdisciplinary committees, workgroups, and organizational initiatives.
Ensure compassionate, timely, and high-quality imaging care.
Oversee service recovery, complaint resolution, and patient satisfaction improvement efforts at the OU level.
Advance patient-access initiatives, reduce wait times, improve communication, and support omni-channel scheduling and self-service technologies.
Perform additional duties as assigned.