Director, Quality - Aero-Glen International

HEICO•Fort Worth, TX

About The Position

The Director of Quality provides strategic direction and operational oversight for Aero-Glen International’s Quality Assurance and Quality Control functions. As the principal owner of the company’s Quality Management System (QMS), the Director is accountable for maintaining compliance with AS9100, AS9120, and applicable customer and regulatory requirements; driving continuous improvement; and ensuring the delivery of products and services that meet standards for quality, reliability, and customer satisfaction. The role establishes and executes the company’s quality strategy, develops measurable performance targets, manages department staffing and training plans, and ensures clear accountability throughout the quality organization. It maintains the effectiveness and continual improvement of the QMS, oversees internal, certification, and customer audits, and manages responses to findings and corrective actions. The Director also evaluates quality implications of new contracts, acquisitions, and significant business changes; manages supplier quality; and oversees customer issue resolution, inspection processes, and continuous improvement initiatives in partnership with Sales, Supply Chain, and Operations. The position handles Controlled Unclassified Information (CUI) for assigned accounts and Federal Contract Information (FCI) as required. It requires strong leadership, communication, analytical, organizational, and problem-solving abilities. The employee may occasionally stand, walk, reach, stoop, kneel, crouch, crawl, and lift up to 50 pounds; regularly sit and use hands; and frequently talk or listen. The work environment has moderate noise levels, and travel may be up to 20%.

Requirements

Bachelor’s degree in Business, Engineering, or a related degree, with at least 10 years of related aerospace experience; or an equivalent combination of education and work experience.
Demonstrated ability to lead a team to achieve business objectives.
Demonstrated ability to identify process issues and drive process improvement.
Ability to adapt, improvise, and solve problems as an open-minded self-starter.
Ability to work independently on multiple tasks and projects with various stakeholders.
Organizational skills to manage transactional details.
Experience managing and maintaining current quality assurance and control principles.
Exceptional proficiency with Microsoft Office, including Excel, Access, and PowerPoint.
Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents.
Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
Ability to write speeches and articles for publication that conform to prescribed style and format.
Ability to effectively present information to top management, public groups, and/or boards of directors.
Ability to apply advanced mathematical concepts and mathematical operations to statistical and analytical tasks.
Ability to apply logical or scientific thinking to a wide range of intellectual and practical problems and work with abstract and concrete variables.
Minimum 20/25 corrected vision and ability to pass a color vision eye exam.
Ability to meet the physical demands of the role, including occasionally lifting up to 50 pounds.

Nice To Haves

Experience supporting organizational growth, acquisitions, or system implementations.
LEAN certification is highly desired.

Responsibilities

Establish and execute the company’s quality strategy in alignment with business objectives, customer expectations, and applicable industry requirements.
Develop measurable targets and provide visibility of quality performance and risks.
Develop and manage the department’s staffing plan, training strategy, and resource requirements.
Ensure clarity of accountability, roles, responsibilities, and decision-making throughout the quality organization.
Balance customer requirements, compliance obligations, operational efficiency, and business performance without compromising product conformity or regulatory compliance.
Maintain accountability for the effectiveness and continual improvement of the company’s AS9100- and AS9120-certified Quality Management System, ensuring procedures use a risk-based approach and are integrated and monitored.
Oversee the audit program, including readiness and execution of internal, external certification, and customer audits.
Maintain relationships with certification bodies, auditors, and external stakeholders.
Execute timely and effective responses to notifications, findings, and corrective actions.
Evaluate quality and compliance implications of new contracts, acquisitions, and significant business process changes.
Manage supplier quality, including supplier approval, qualification, monitoring, risk assessment, and performance evaluation.
Oversee investigation and resolution of customer quality issues, including root cause analysis, containment, corrective action, and effectiveness verification.
Use structured analysis methods such as 5Whys and 8 Disciplines when responding to quality issues.
Oversee first article inspection and receiving inspection processes and controls, including inspection plans, workflow, and disposition of non-conforming materials.
Ensure inspection activities are documented and appropriate to product or vendor risk, customer expectations, and company procedures.
Partner with Sales, Supply Chain, and Operations to identify and implement continuous improvement initiatives addressing recurring process, performance, or product deficits.
Handle Controlled Unclassified Information (CUI) for assigned accounts and Federal Contract Information (FCI) as required.