Director, Quality - Aero-Glen International

HEICO Corporation•Fort Worth, TX

About The Position

The Director of Quality provides strategic direction and operational oversight for Aero-Glen International’s Quality Assurance and Quality Control functions. As the principal owner of the company’s Quality Management System (QMS), the role is accountable for maintaining compliance with AS9100, AS9120, and applicable customer and regulatory requirements; driving continuous improvement; and ensuring the company delivers products and services that meet standards for quality, reliability, and customer satisfaction. The Director develops and executes the company’s quality strategy, manages the quality organization’s staffing, training, and resources, and oversees the effectiveness and continual improvement of the certified QMS. The role leads audit readiness and execution, supplier quality management, responses to customer quality issues, inspection processes, and quality-related assessments of contracts, acquisitions, and significant business changes. It also partners with Sales, Supply Chain, and Operations on continuous improvement and handles CUI and FCI as required. The position requires a bachelor’s degree in Business, Engineering, or a related field and at least 10 years of related aerospace experience, or an equivalent combination of education and work experience. Travel is up to 20%. Physical requirements include occasional standing, walking, reaching, stooping, kneeling, crouching, crawling, and lifting up to 50 pounds; regular sitting and hand use; frequent talking or listening; minimum corrected vision of 20/25; and passing a color vision exam. The work environment has moderate noise levels.

Requirements

Bachelor’s degree in Business, Engineering, or a related field, with a minimum of 10 years of related aerospace experience; or an equivalent combination of education and work experience.
Demonstrated ability to lead a team to achieve business objectives.
Demonstrated ability to identify process issues and drive process improvement.
Ability to adapt, improvise, and solve problems as an open-minded self-starter.
Ability to work independently on multiple tasks and projects with various stakeholders.
Organizational skills to manage transactional details.
Experience managing and maintaining current quality assurance and control principles.
Exceptional proficiency with Microsoft Office, including Excel, Access, and PowerPoint.
Ability to read, analyze, and interpret scientific and technical journals, financial reports, and legal documents; respond to inquiries or complaints; write speeches and articles; and present information effectively to senior management, public groups, and boards of directors.
Ability to apply advanced mathematical concepts and operations, including statistical analysis methods.
Ability to apply logical or scientific reasoning to complex practical and intellectual problems and work with abstract and concrete variables.
Minimum corrected vision of 20/25 and ability to pass a color vision eye exam.
Ability to meet the stated physical demands, including occasionally lifting up to 50 pounds.
Ability to travel up to 20%.

Nice To Haves

Experience supporting organizational growth, acquisitions, or system implementations.
LEAN certification is highly desired.

Responsibilities

Establish and execute the company’s quality strategy in alignment with business objectives, customer expectations, and applicable industry requirements; develop measurable targets and provide visibility into quality performance and risks.
Develop and manage the department’s staffing plan, training strategy, and resource requirements, and ensure clear accountability, roles, responsibilities, and decision-making throughout the quality organization.
Balance customer requirements, compliance obligations, operational efficiency, and business performance without compromising product conformity or regulatory compliance.
Maintain accountability for the effectiveness and continual improvement of the AS9100- and AS9120-certified QMS, ensuring procedures use a risk-based approach and are effectively integrated and monitored.
Oversee the audit program, including readiness and execution of internal, external certification, and customer audits; maintain relationships with certification bodies, auditors, and external stakeholders; and respond to notifications, findings, and corrective actions in a timely and effective manner.
Evaluate quality and compliance implications of new contracts, acquisitions, and significant business process changes.
Manage the supplier quality program, including supplier approval, qualification, monitoring, risk assessment, and performance evaluation.
Oversee investigation and resolution of customer quality issues, including root cause analysis, containment, corrective action, and effectiveness verification; use structured methods such as 5 Whys and 8 Disciplines.
Oversee first article inspection and receiving inspection processes and controls, including inspection plans, workflow, and disposition of non-conforming materials; ensure inspections are documented and appropriate to product or vendor risk, customer expectations, and company procedures.
Partner with Sales, Supply Chain, and Operations to identify and implement continuous improvement initiatives addressing recurring process, performance, or product deficiencies.
Handle Controlled Unclassified Information (CUI) for assigned accounts and Federal Contract Information (FCI) as required.
Lead a team to achieve business objectives, identify process issues, and drive process improvement.
Work independently across multiple tasks and projects with varied stakeholders, maintaining organizational control of transactional details.