Director, Quality & Patient Safety (Acute) - SH1001919

Sutter Health•Oakland, CA

10d

About The Position

The Director, Quality & Patient Safety works as part of the operations leadership team to advance the organization’s quality objectives. In collaboration with Medical Directors, Chief Medical Officers, operational executives, and quality and patient safety executives, this role develops strategic plans, sets direction, and evaluates clinical quality management programs. The Director manages departmental activities and resources, including planning, budgeting, organizing, staffing, directing, monitoring, controlling, and coordinating work. The role provides direction for and ensures effective implementation of the Quality Improvement Program for acute services. It also uses information to develop quality activities aligned with organizational strategies and values, builds strong internal and external teams and business relationships, and serves as a subject matter expert on quality programs and improvement strategies. The position works with the organization to pursue operational improvements and efficiencies, support clinical assessment and process improvement or redesign, and identify work that adds value while eliminating waste and redundancy to help achieve and sustain optimal quality outcomes.

Requirements

Bachelor’s degree in management, public health, nursing, business administration, organizational leadership, or a related field.
Current California Registered Nurse (RN), Medical Doctor (MD), Pharmacist (PharmD), Physician Assistant (PA), or Nurse Practitioner (NP) licensure or credential, as applicable.
12 years of recent relevant experience.
Leadership and management skills, including demonstrated ability to lead in a complex environment and plan, set, and accomplish multiple objectives.
Ability to select, lead, motivate, and develop professional staff.
Expert verbal and written communication skills, including communication in high-stakes situations.
Ability to work collaboratively with physicians, hospital executives, health plan personnel, government personnel, and colleagues in the foundation and Sutter Health.
Ability to prioritize, make decisions, and set clear expectations for others.
Computer literacy, particularly with spreadsheet and word-processing software.
Detailed knowledge of clinical, business, operational, financial, and regulatory/compliance aspects of commercial and governmental capitated health care programs.
Knowledge of medical foundation and medical group organization and structure.
Knowledge of state and federal regulations governing immunity for peer-review confidentiality.
Working knowledge of Total Quality Management (TQM) and Continuous Quality Improvement (CQI) in clinical settings.
Knowledge of health care law, regulations, accreditation requirements, and clinical standards of practice.
Understanding of business planning, including analysis, statistics, budgeting, feasibility studies, and implementation.
Ability to function independently with minimal management.
Understanding of risk management principles and processes.

Responsibilities

Advance progress toward the organization’s quality objectives as part of the operations leadership team.
Collaborate with Medical Directors, Chief Medical Officers, operational executives, and quality and patient safety executives to develop strategic plans, set direction, and evaluate clinical quality management programs.
Manage departmental activities and resources, including planning, budgeting, organizing, staffing, directing, monitoring, controlling, and coordinating work efforts.
Provide direction for and ensure effective implementation of the Quality Improvement Program for acute services.
Develop quality activities aligned with organizational strategies and values.
Build strong teams and business relationships internally and externally.
Serve as a subject matter expert on quality program matters and help develop and influence improvement strategies.
Work with the organization to pursue operational improvements and efficiencies.
Support development and implementation of clinical assessment, process improvement, and redesign.
Pursue opportunities to add value and eliminate waste and redundancy to achieve and retain optimal quality outcomes.