Director I Safety Quality Patient Experience

Cleveland Clinic•Grosse Pointe, MI

22h

About The Position

The Director of Safety, Quality and Patient Experience (SQPE) at South Pointe Hospital partners with executive, physician, nursing, and operational leaders to improve clinical outcomes, strengthen patient safety, enhance the patient experience, and foster continuous improvement. The role directs SQPE operations, serves on the local leadership team, addresses hospital-specific challenges, and models Cleveland Clinic Core Values and behavioral standards. The Director ensures compliance with reporting, accreditation, and governance requirements; advances safe, timely, effective, efficient, equitable, and patient-centered care; leads hospital SQPE departments in applying assurance and improvement processes consistently; and collaborates with subject matter experts in nursing quality, accreditation, environmental health and safety, and other areas. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m.

Requirements

Bachelor’s degree in nursing, healthcare administration, business, engineering, or a related field.
Certified Professional in Healthcare Quality (CPHQ), required within one year of hire.
Seven years of process improvement or quality management experience.
Progressive experience in quality and performance improvement research, leadership, supervision, or project team management.
Ability to manage SQPE at a multiple-campus hospital under a single Medicare Provider number or at a large specialized medical center.

Nice To Haves

Master’s degree.
Certified Patient Safety Professional (CPPS), Healthcare Accreditation Certification Program (HACP), or Certified Joint Commission Professional (CJCP).
Process improvement certification such as Lean or Six Sigma.
Certification in Infection Control (CIC) or Certified Patient Experience Professional (CPXP).
Healthcare experience.
Registered Nurse (RN) with progressive leadership experience in hospital quality, patient safety, and performance improvement.
Demonstrated success leading measurable quality improvement, with strong physician partnership, data-driven problem solving, and the ability to influence multidisciplinary teams and senior leaders.

Responsibilities

Collaborate with leadership and support teams to develop and maintain an integrated Quality Plan for quality, safety, and patient experience goals.
Act as an accountable partner for clinical areas within the Director’s areas of responsibility.
Communicate priorities to stakeholders at all levels and drive performance on hospital OKRs related to safety, quality, and patient experience.
Support medical staff peer review and quality improvement committees.
Ensure ongoing professional practice evaluations and focused evaluations are conducted thoroughly and justly.
Drive and coordinate continuous improvement activity and projects related to quality, safety, and patient experience priorities.
Ensure continuous patient and survey readiness for the hospital and associated outpatient locations.
Act as the local leader with the infection prevention department to reduce infections.
Measure and analyze data on processes and outcomes prioritized by the hospital and Clinical Transformation Leadership Team.
Serve as the local expert in hospital safety and quality performance.
Facilitate dashboard reviews, data analysis, and data-driven decision-making.
Identify root causes and lead sustainable improvement.
Champion continuous improvement using the Cleveland Clinic Improvement Model.
Coach others to build organizational improvement capacity.
Manage the local quality department budget and steward limited resources.
Support enterprise improvement projects as needed.
Develop relationships with skilled nursing facilities, home care agencies, and other groups supporting the hospital’s patients.
Present quality performance and goals to the governing body.
Ensure productivity, performance, and engagement of local clinical transformation team members, regardless of reporting relationships.
Perform other duties as assigned.