Director Quality Improvement Organizational Excellence

McLaren Health Care • Mount Pleasant, MI

4h

About The Position

Responsible for the overall strategic direction and leadership of assigned departments, including administrative, financial, compliance, quality improvement, technical, and personnel activities, in accordance with established policies and standards. The role oversees quality improvement and organizational excellence plans, department operations, staff development, budgets, business plans, and ongoing efforts to improve cost, efficiency, quality, and service. It also provides organizational education on national and regional trends and adjusts the quality improvement model to support the hospital’s financial, regulatory, and clinical goals in collaboration with executives.

Requirements

• Bachelor’s degree in nursing, healthcare administration, business administration, engineering, or a related field from an accredited educational institution.
• Five years of progressively responsible quality management experience in a healthcare-related setting, demonstrating a high level of understanding of the required knowledge, skills, and abilities and frequent involvement with senior management and physicians.
• Two years of regulatory and accreditation experience, such as CMS, Joint Commission, Healthcare Facilities Accreditation Programs, or DNV.

Nice To Haves

• Master's degree in nursing, healthcare administration, business administration, engineering, or a related field from an accredited educational institution.
• LEAN/Six Sigma certification.
• Certification focused on quality improvement or patient safety, such as CPHQ, ASQ, CQIA, Team STEPPS Master Trainer, or Project Management.

Responsibilities

• Oversee the development and implementation of quality improvement and organizational excellence plans related to quality functions.
• Direct and coordinate department activities and staff to ensure efficient, timely work that meets cost and quality objectives and complies with applicable local, state, federal, and governmental regulations and laws.
• Lead process improvement projects and teams that achieve measurable, sustainable change and promote service, process, and operational excellence.
• Develop relationships with internal colleagues, external providers, and the medical community to provide high-quality, responsive services.
• Develop and train department personnel, review and appraise their performance, and assure staff competency.
• Develop annual budgets for areas of responsibility and work with department leaders and staff to implement budgets and stay within budget parameters.
• Develop and implement business plans; evaluate existing programs using productivity standards and metrics; and continuously improve operations to manage costs and improve efficiency, quality, and service.
• Provide ongoing education for department staff and the organization regarding national and regional trends, and adjust the quality improvement model to meet hospital financial, regulatory, and clinical goals in collaboration with executives.
• Maintain professional and technical knowledge through educational workshops, professional publications, personal networks, and professional societies.
• Perform other related duties as required and directed.

What This Job Offers

• Job Type: Full-time
• Career Level: Director