Quality & Organizational Excellence Leader - Unified Quality Medical Center SES

UNC Health•Chapel Hill, NC

11d•Hybrid

About The Position

Provides quality and organizational excellence by leading cross-functional quality and process improvement initiatives. Mentors specialists and analysts, influences leaders, and leads complex improvement projects. May supervise specialists, analysts, or administrative support staff. Facilitates discussions and negotiations across areas of disagreement, using empathy and objective problem-solving to identify solutions that best serve the system. Identifies analytic needs for improvement initiatives and supports leaders in developing problem charters and selecting appropriate approaches. Applies statistical methods and data analysis to guide decisions and interventions, and teaches or mentors others in these areas. Resolves conflicts across departments, builds support for solutions spanning multiple departments or divisions, and finds ways to eliminate process steps, accelerate work, and reduce complexity. Manages project resources and executive support, communicates project needs, consults with groups pursuing similar solutions, participates in executive committees, and leads cross-functional work involving quality tools, methodologies, and technologies. The position is a full-time, hybrid role with a day work schedule, based in Chapel Hill, North Carolina, and has 40 standard hours per week.

Requirements

Bachelor's degree in an appropriate discipline.
With a bachelor's degree, three years of experience in quality team facilitation, project management, process improvement, or quality data analysis.
Alternatively, with a master's degree, one year of experience in quality team facilitation, project management, process improvement, or quality data analysis.
Clinical experience associated with leading quality improvement efforts may be assessed as equivalent to direct quality improvement experience for minimum requirements and experience level.
Mastery of basic statistical concepts, tools, and techniques, with working knowledge of advanced topics such as linear regression, logistic regression, and design of experiments.
Ability to facilitate disagreements, influence leaders and project teams, resolve cross-departmental conflicts, and gain support for improvement solutions.

Responsibilities

Lead cross-functional quality and process improvement initiatives.
Mentor specialists and analysts and may supervise specialists, analysts, or administrative support staff.
Facilitate or negotiate in areas of disagreement, using empathy and objective evaluation to help identify solutions that best serve the system.
Identify and drive analytic needs for improvement projects and initiatives.
Support leaders in developing problem charters and selecting approaches to solve problems.
Apply statistical concepts, tools, and techniques; teach or mentor others in basic topics and assist with advanced topics.
Make decisions based on analyses and data, challenge processes where improvement is needed, and develop data-based interventions and initiatives.
Resolve conflicts across departments and gain support for solutions spanning departments or divisions.
Identify methods to eliminate process steps, speed up processes, and reduce complexity.
Influence and gain commitment from project team members and identify needed budget, personnel, and leadership resources.
Obtain and maintain executive support through communication and leadership.
Consult with or mentor other groups implementing similar solutions and participate in executive committees.
Lead complex improvement projects and cross-functional, cross-business, and cross-area work.
Lead, manage, and mentor specialists and analysts in the use of tools, methodologies, and technologies.