Director of Quality Improvement

Easterseals•Rochester, NY

About The Position

The Director of Quality Improvement oversees the quality assurance department and its staff, developing, implementing, and maintaining systems for quality and reliability testing. The role also manages staff training and development to support compliance with agency policies and regulatory requirements. It supervises the QI Specialist, Training Coordinator, and program administrator, and is responsible for department workflow, hiring, training, and performance management. The Director coordinates continuous quality improvement data, audits, incident reporting and investigations, reporting, customer satisfaction surveys, and agency-wide quality initiatives. The role works with management and safety committees to improve quality and safety, and ensures compliance with applicable laws, regulations, agency policies, and contractual obligations. The position is full-time, 40 hours per week, 52 weeks per year, generally Monday through Friday, 7:00 AM to 3:00 PM, subject to supervisor determination. Travel is expected between the Kessler Center, Individualized Residential Alternatives, and Intermediate Care Facilities.

Requirements

Bachelor’s degree in Social Work, Psychology, Human Services, or a related field.
Five years of experience in program administration in a social service agency.
Valid driver’s license and reliable transportation.
Excellent communication skills.
Familiarity with quality standards and processes.
Excellent organizational skills and attention to detail.
Excellent time-management skills and a proven ability to meet deadlines.
Strong analytical and problem-solving skills.
Knowledge of the mission, vision, and goals of Easterseals NY and The Fedcap Group, and ability to execute relevant policies and procedures.
Strong organizational, administration, presentation, verbal and written communication, and interpersonal skills.
Proficiency with Microsoft Office applications, including Excel, Word, and Outlook.
Ability to exercise initiative, judgment, discretion, and decision-making to achieve organizational objectives; analyze situations accurately and take effective action; work independently; prioritize work; and handle simultaneous assignments accurately and efficiently.
Ability to work well with students, residents, families, and interdisciplinary team members.
Ability to lead a team and provide leadership while remaining positive, organized, decisive, and flexible.
Ability to exercise judgment and discretion in developing, applying, interpreting, and coordinating policies and procedures, including quality issues.
Ability to manage staff and take responsibility for department employees’ performance management and hiring.
Ability to travel between the Kessler Center, Individualized Residential Alternatives, and Intermediate Care Facilities.

Nice To Haves

Two years of database experience.
Knowledge of OPWDD and SED regulations.

Responsibilities

Coordinate the development and analysis of relevant data for continuous quality improvement.
Directly supervise the QI Specialist, Training Coordinator, and program administrator.
Oversee and implement the annual audit schedule.
Communicate quality standards and parameters to the QI team, management team, and other appropriate staff.
Support and train agency staff in data compilation through staff meetings, trainings, and other activities.
Monitor completion of required trainings.
Research specialized interventions and trainings that may address the needs of Easterseals consumers.
Meet QI department objectives established by ESNY.
Maintain databases for quality control and incident reporting.
Enter and investigate incidents in IRMA and WSIR for reporting to NYS OPWDD, and in NIMRS for reporting to NYS OMH.
Investigate incidents affecting clients in SED, OPWDD, DOH, and OMH programs.
Design and generate monthly and annual data reports for trending.
Collect and analyze data for agency-wide special projects as requested.
Develop strategies with management and the safety committee to reduce work-related injuries and workers’ compensation claims.
Facilitate the Quality Improvement Team and implement the QI department plan.
Prepare the annual Quality Improvement report as part of the annual agency evaluation.
Provide initial and ongoing management training to department managers.
Conduct on-site comprehensive and integrative audits of program quality, efficacy, and safety.
Ensure compliance with applicable state, local, and federal laws and regulations, agency and department policies, and contractual obligations.
Attend management and other meetings and committees as requested.
Manage customer satisfaction surveys.
Hire and train quality assurance staff.
Oversee the department’s daily workflow and schedules.
Conduct timely and constructive performance evaluations.
Perform other duties as assigned.