Director, Provider Enablement and Engagement Strategy

UnitedHealth Group•Minnetonka, MN

1d•$134,600 - $230,800

About The Position

The Director, Provider Enablement and Engagement Strategy owns the primary care provider (PCP) enablement and engagement strategy for the Optum Care at Home (OCAH) product, which delivers wraparound clinical and non-clinical support to dual-eligible (D-SNP) members nationwide. This senior individual-contributor and matrix-leadership role is part of the Network Enablement & Innovation team in the Office of the Chief Medical Officer. The role determines which provider collaborations to advance, pilot, scale, change, or stop; leads discussions with provider group leaders; and sets strategic direction for product, clinical, operations, data, and technology teams. It operates with significant autonomy and is the functional authority for provider enablement and engagement. Its decisions have substantial clinical, financial, and operational impact. Direct reports and independent budget ownership are not established in the current scope. The Director owns the strategy and innovation agenda, including its vision, priorities, roadmap, and success measures, and leads provider and partner engagement to improve care coordination and patient outcomes. The role develops and scales clinical collaboration and incentive strategies, oversees workflow creation and adoption, expands provider-network engagement capabilities—especially through technology and AI—and drives data, reporting, and interoperability alignment. It also leads vendor vetting and contracting as needed, documents decisions and risks, and escalates material concerns through established governance channels while protecting confidential information and complying with company policies and regulatory requirements.

Requirements

10 or more years of relevant experience, such as healthcare consulting, strategy, clinical operations, provider engagement, or health plans.
Deep experience designing and scaling clinical workflows through an iterative, consultative process with clinical teams and leaders.
Seasoned strategic thinking and the ability to turn complex qualitative and quantitative data into actionable, high-impact strategies and pilots.
A record of owning strategy and making decisions that other teams execute, with substantial clinical, financial, or operational impact.
A record of translating strategy into cross-functional execution while working at both detailed and big-picture levels.
Aptitude for care transformation and change management, including the ability to understand complex clinical models, processes, and dependencies.
Success independently influencing internal and external stakeholders in a matrixed environment, including senior leaders at external provider groups.
Success managing multiple projects and deliverables in a fast-paced environment, prioritizing important work, and anticipating barriers.
Willingness and ability to travel up to 10%.

Nice To Haves

Experience working directly in outpatient provider settings or in provider engagement.
Experience aligning reporting with business needs while working with data and reporting teams, including understanding how underlying data infrastructure maps to end-user reporting.
Experience using AI to enhance or simplify clinical workflows and create efficiencies.
Experience with vendor evaluation, due diligence, and contracting.
Deep knowledge of healthcare technology and interoperability concepts that enable clinical collaboration workflows.
Ability to read the room and adapt in real time to advance goals and address objections.
Financial acumen in value-based care arrangements and total cost of care management; experience with provider incentives.
Ability to thrive with ambiguity and autonomy, define direction, and pivot as work evolves.
Excellent written, verbal, and executive-level communication and presentation skills.

Responsibilities

Own the OCAH PCP enablement and engagement strategy and innovation agenda, including its vision, priorities, roadmap, and success measures, grounded in clinical and financial performance data.
Decide which provider collaborations, pilots, and incentive concepts to advance, scale, change, or stop, and bring matters requiring senior-management approval with a clear recommendation and explanation of the risk of inaction.
Set direction for product, clinical, operations, network/provider partnerships, data, and technology teams executing the strategy.
Make and remain accountable for decisions with substantial clinical, financial, and operational impact.
Lead engagement with internal and external provider groups to improve care coordination, advance clinical interventions, and improve patient outcomes, including influencing senior leaders at external provider organizations.
Ensure OCAH fulfills customer commitments related to provider engagement and clinical care coordination.
Serve as the functional authority for provider enablement and engagement across Optum and UnitedHealthcare and influence internal teams and stakeholders to execute the strategy.
Devise, pilot, and scale strategies to improve clinical and financial performance through provider-group collaboration and incentive planning.
Oversee the creation and adoption of internal and external workflows with clinician leaders and cross-functional teams.
Scale existing provider-network engagement capabilities, especially through technology and AI.
Drive data and reporting alignment to support clinical collaboration with provider groups and key business decisions.
Align OCAH's interoperability strategy with its broader provider enablement and engagement strategy.
Lead vendor vetting and contracting as needed with Procurement, Legal, Compliance, Finance, and Technology.
Document decisions, assumptions, owners, dependencies, risks, and outcomes; escalate material clinical, financial, operational, privacy, security, or compliance risks through established governance channels.
Protect confidential patient, provider, workforce, and business information and comply with company policies and regulatory requirements.
Perform other duties consistent with the role's purpose and level.