Director, Property Management, Cleveland

Rocket Mortgage•Cleveland, OH

3d•Onsite

About The Position

Bedrock's Cleveland portfolio is experiencing significant growth and transformation. The Director of Property Management will be the central operational leader for all property management and engineering activities in Cleveland. This role will provide oversight and direction across residential, commercial, and engineering functions to ensure assets are operated to Bedrock standards, with strong financial discipline, operational accountability, and a consistent tenant and occupant experience. Reporting to the Managing Director, Cleveland, this role is responsible for establishing long-term operational clarity and leadership across the portfolio and supporting Bedrock’s objectives as a best-in-class owner-operator in Downtown Cleveland. The portfolio includes multifamily/mixed-use assets like The May Company Building, commercial and transitional assets such as Tower City and 250 W Huron, dormant assets, and assets under development or transition. Direct reports will include property management leadership, engineering leadership, and residential leasing as needed.

Requirements

10+ years of progressive property management experience, including exposure to commercial and multifamily/mixed-use assets.
Demonstrated ownership of budgets and P&L performance with accountability for financial outcomes.
Prior experience leading and developing property management teams.
Bachelor’s degree in Business, Real Estate, Construction Management, or related field preferred, or equivalent professional experience.
Demonstrated ability to independently assess and solve complex operational and organizational problems and advise senior leadership on decisions impacting asset and portfolio performance.
Strong working knowledge of commercial and multifamily property management operations, financial management, and building systems sufficient to provide credible engineering oversight.
Proven ability to communicate clearly, exercise sound judgment, manage stakeholders, and lead teams with accountability.

Nice To Haves

Experience with transitional, adaptive reuse, or redevelopment-stage assets preferred.
Familiarity with Yardi, Salesforce, or similar property management platforms preferred.
Urban or downtown portfolio management experience preferred.
CPM, RPA, or comparable professional designation preferred.
Familiarity with BOMA standards, LEED, or other commercial real estate operational frameworks preferred.

Responsibilities

Own annual budgets and forecasts for all managed assets, partnering with Accounting and Asset Management to drive financial performance and NOI outcomes.
Monitor monthly performance against plan; identify variances and direct corrective actions.
Oversee vendor procurement, contracts, and service agreements to ensure cost discipline and service quality.
Ensure compliance with applicable financing, regulatory, and reporting requirements.
Provide leadership and direction to residential, commercial, and engineering teams, ensuring alignment with Bedrock standards and priorities.
Establish and maintain consistent operating procedures, workflows, and performance expectations across the portfolio.
Serve as the primary escalation point for complex operational, tenant, or asset-level issues.
Lead regular inspections and operational reviews to identify risks, gaps, and improvement opportunities.
Oversee Cleveland engineering operations through leadership of the Engineering Manager.
Apply working knowledge of mechanical, electrical, plumbing, and building systems to guide priorities, evaluate risks, and support informed decision-making.
Ensure preventive maintenance, capital work, and system performance are planned, documented, and aligned with near- and long-term asset goals.
Cultivate productive relationships with residential and commercial tenants, supporting lease compliance, renewals, and issue resolution.
Coordinate with Leasing, Legal, Development, and external partners on matters affecting portfolio operations.
Represent Bedrock professionally with tenants, vendors, and community stakeholders.
Provide operational leadership for assets in transition, balancing daily performance with long-term redevelopment or disposition objectives.
Advise leadership on operational considerations related to redevelopment, acquisitions, or portfolio strategy.
All other duties as assigned.