Director, Project Management - Care

Samsung•Plano, TX

About The Position

The Director, Project Management will lead strategic communications and project management efforts for Samsung Electronics America’s Customer Care business. The role partners with internal clients and leaders to develop, coordinate, and deliver communications aligned with business objectives, while establishing reporting and communication cadences that support timely decisions and issue resolution. The position also supports leadership communications and special circumstances such as headquarters meeting preparation and internal or external engagement activities. The Director develops and executes plans to drive business growth and innovation, coordinates work across teams, and applies judgment to complex assignments. The role analyzes market and business data, identifies risks, and provides actionable recommendations to senior leadership. It also oversees executive communications, company-wide town halls, partner councils, quarterly business reviews, and content development across digital, video, audio, and print formats. The position works with internal teams and external partners to support events and amplify leadership communications.

Requirements

12+ years of experience with a bachelor’s degree, or 10+ years of experience with a master’s degree.
Degree and applicable experience preferably in Business, Finance, Journalism, Communications, or a related field.
Proven experience in business strategy and project management.
Demonstrated knowledge and proficiency with communication technologies.
Excellent communication and presentation preparation skills.
Strong interpersonal skills and ability to build collaborative relationships.
Strong analytical and problem-solving skills.

Nice To Haves

Experience in the Customer Care industry.
Familiarity with cross-functional project management methodologies.
Advanced proficiency in data analysis and visualization tools.
Experience working with senior leadership and across all levels of an organization to drive strategic initiatives.

Responsibilities

Lead project management efforts supporting business initiatives and ensuring alignment with organizational objectives.
Develop and execute strategic plans to drive growth and innovation within the Customer Care business.
Determine methods and procedures for new assignments and coordinate the work of others.
Collaborate with cross-functional teams to identify process improvements and operational efficiencies.
Select methods, techniques, and evaluation criteria to achieve results.
Analyze market trends, competitor strategies, and internal performance data to inform decisions on complex issues.
Identify critical risks arising from internal and external factors and provide actionable insights and recommendations to senior leadership.
Prepare messages for business-wide communication addressing urgent internal and external tasks in support of the SVP’s management activities.
Develop internal and external communication plans for business initiatives and oversee appropriate delivery of communications.
Support senior leaders by drafting speeches, scripts, documents, and social media content.
Plan, produce, and manage company-wide town halls and all-hands meetings, including logistics, content, run-of-show, Q&A strategy, and follow-up communications.
Coordinate with PR and Marketing on external speaking engagements, including preparation and scheduling.
Launch and sustain quarterly Partner Councils across Care business process outsourcing partners.
Schedule, coordinate, and facilitate Care quarterly business reviews; track and follow up on action items and strategic decisions.
Coordinate with Events, Social, Content, and external communications partners to amplify executive communications tied to Care events.
Track engagement across platforms and use data to inform decisions when appropriate.
Research business challenges, customer behavior, target audiences, competitive activity, and environmental factors affecting programs and departments.
Manage and participate in creating digital, video, audio, and print content with internal stakeholders and external agencies.
Support key projects, including trade shows and industry events.
Manage staff meetings and coordinate the calendar and long-term schedule with the executive assistant.