Director, Project Management - Servicing System Transformation & Conversion

Newrez•Coppell, TX

6d•Onsite

About The Position

As the Director, Project Management – Servicing System Transformation & Conversion, you will lead enterprise-wide mortgage servicing transformation initiatives from strategy through implementation. You will serve as the executive program leader responsible for delivering complex servicing platform conversions while establishing governance, managing executive communications, facilitating Steering Committee decisions, resolving cross-functional conflicts, and ensuring organizational readiness across the enterprise.

Requirements

Bachelor’s degree preferred.
PMP certification preferred.
10+ years of mortgage banking experience.
7+ years leading enterprise transformation or strategic programs.
Deep knowledge of mortgage servicing operations.
Prior experience leading large-scale mortgage servicing system conversions.
Experience implementing servicing platforms or major enterprise technology transformations.
Experience supporting executive leadership and Board-level governance.
Experience leading enterprise PMO governance practices.
Experience managing cross-functional enterprise programs exceeding $10M preferred.
Demonstrated ability to lead highly visible enterprise programs through executive governance, influence without direct authority, resolve cross-functional conflicts, and successfully navigate competing priorities across Operations, Technology, Finance, Risk, and Executive Leadership.
Extensive mortgage servicing industry expertise.
Proven experience leading servicing platform conversions.
Strong executive presence with the ability to influence senior leadership.
Exceptional written and verbal communication skills.
Experience presenting to C-suite executives and Steering Committees.
Strong facilitation and conflict resolution skills.
Ability to manage competing priorities across multiple organizations.
Experience developing executive dashboards and governance reporting.
Strong risk management and issue resolution capabilities.
Experience managing enterprise dependencies and integrated program plans.
Excellent negotiation and stakeholder management skills.
Strong analytical and strategic thinking abilities.
Demonstrated ability to lead through ambiguity and organizational change.
Advanced Microsoft Office, PowerPoint, Excel, Project, Smartsheet, and collaboration tools.
Candidates should have demonstrated experience leading one or more of the following: Mortgage servicing platform conversions, MSP conversions, Black Knight / ICE servicing implementations, Sagent implementations, Valon implementations, Loan servicing system modernization, Enterprise servicing transformations, Large-scale operational transformations, Data conversion and migration programs, Enterprise PMO governance, Regulatory or operational readiness programs.
Employees and applicants acknowledge that this is not a remote role. Individuals in this role are required to be on-site to complete essential job duties, absent extenuating circumstances.
All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement.

Responsibilities

Lead enterprise mortgage servicing platform conversion program from initiation through post-production stabilization.
Develop and maintain integrated program plans, executive roadmaps, milestones, dependencies, and critical path activities.
Drive enterprise-wide alignment across Operations, Servicing, Technology, Risk, Compliance, Finance, Legal, Customer Experience, and Vendor organizations.
Ensure successful execution of complex, multi-year transformation initiatives.
Serve as the primary executive liaison for servicing conversion programs.
Prepare executive-level presentations, recommendations, and decision materials.
Present program health, risks, financial impacts, and key decisions to executive leadership.
Lead Executive Steering Committee meetings.
Facilitate governance forums with senior executives.
Provide concise executive communications appropriate for C-suite audiences.
Escalate issues requiring executive decisions with clear recommendations.
Establish and manage enterprise program governance.
Lead Steering Committee meetings and Executive Program Reviews.
Maintain RAID logs, decision logs, executive dashboards, and integrated program plans.
Drive accountability across business and technology workstreams.
Ensure adherence to enterprise PMO standards and governance practices.
Track program financials, scope changes, executive decisions, and strategic milestones.
Build strong partnerships across executive leadership and business and technology organizations.
Facilitate alignment among stakeholders with competing priorities.
Lead conflict resolution discussions to remove organizational barriers.
Influence decisions without direct authority.
Drive consensus across Operations, Technology, Vendors, and Executive Leadership.
Manage vendor relationships and executive escalations.
Lead all phases of servicing platform implementation including: Discovery, Current State Assessment, Future State Design, Business Requirements, Data Conversion, Integration Planning, Operational Readiness, User Acceptance Testing, Cutover Planning, Production Stabilization.
Coordinate business readiness across servicing departments.
Ensure operational impacts are identified and mitigated.
Partner with vendors throughout implementation activities.
Identify enterprise program risks and dependencies.
Drive mitigation planning across workstreams.
Escalate strategic issues requiring executive decisions.
Manage enterprise RAID logs.
Facilitate executive decision-making through structured governance.
Monitor organizational readiness and adoption risks.
Lead enterprise readiness planning.
Coordinate communications across impacted organizations.
Ensure training, documentation, operational procedures, and business processes are prepared prior to implementation.
Support successful organizational adoption and transition to future-state operations.